Jade Syfax
Merrillville,Indiana
Summary
Talented Area Manager offering expertise ensuring customers continue to receive top-notch service within the defined area.
Overview
14
14
years of professional experience
Work History
Acting Area Manager
AKIRA Bijora
Merrillville, IN
05.2018 - Current
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Tracked monthly sales to generate reports for business development planning.
- Established relationships with key clients, while maintaining existing customer base.
- Performed sales consultations and educated clients on products and services.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Created and maintained sales environment to support business objectives.
- Created and presented monthly reports to management on sales performance.
- Maintained professional network of potential clients and business opportunities.
- Supervised over 100 employees, ensuring optimal productivity.
- Developed strategies for increasing sales, market share and customer satisfaction.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
Store Manager
Steve Madden
Bloomington, MN
01.2014 - 05.2019
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prepared weekly sales reports for upper management, highlighting top-selling items and areas of improvement.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
Store Manager
journeys
Troy, MI
08.2011 - 01.2014
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Monitored employee performance and identified performance gaps for corrective action.
Visual Manager
Forever 21
Troy, MI
06.2010 - 08.2011
- Analyzed sales data to identify trends in customer preferences.
- Developed effective strategies to ensure optimal store layout and product display.
- Supervised a team of Visual Merchandisers who executed daily tasks such as window displays and mannequin styling.
- Assisted customers by providing product knowledge and assistance in selecting items according to their needs.
- Created and maintained visual merchandising standards, guidelines, and policies.
- Conducted regular audits of store environments to assess potential improvements in product presentation.
- Changed and adjusted displays for new product launches, seasonal changes and different themes.
- Produced various design layouts for window, interior and sign displays and floor plans.
Education
Business Marketing
Macomb Community College
Warren, MISkills
- Order Managment
- Supply Chain Management
- Relationship Building and Management
- Sales Minded
- Team Development
- Customer Relationship Management
Timeline
Acting Area Manager
AKIRA Bijora
05.2018 - Current
Store Manager
Steve Madden
01.2014 - 05.2019
Store Manager
journeys
08.2011 - 01.2014
Visual Manager
Forever 21
06.2010 - 08.2011
Business Marketing
Macomb Community College