Essie Morris
Conroe
Summary
Dedicated professional with a strong background in customer service and logistics support. Proven ability to manage documentation processes and enhance relationship building, ensuring operational efficiency and client satisfaction.
Overview
14
14
years of professional experience
Work History
Customer & Logistics Account Coordinator
Chevron Phillips Chemical
The Woodlands, TX
01.2018 - Current
- Coordinate communication between internal teams and customers to enhance relationship management.
- Assist in managing inventory levels to support operational needs. Coordinate material handling processes to streamline workflow. Support teams in maintaining accurate stock records.
- Develope and maintaine project timelines, ensuring alignment with corporate objectives.
- Manage documentation processes for project deliverables, enhancing operational efficiency.
- Supporte resolution of client issues, minimizing disruptions and maintaining trust.
Marketing Aide
Chevron Phillips Chemical
The Woodlands, TX
04.2016 - 12.2017
- Administered customer master data maintenance to support operational efficiency and data integrity.
- Executed approval and processing of company-wide incentives and adjustments.
- Conducted thorough reviews of customer orders to maintain billing integrity and prevent discrepancies.
- Facilitated communication among internal team members to optimize operational efficiencies.
- Oversaw preparation and reconciliation of monthly closing reports
Corporate Card Admin
Chevron Phillips Chemical
09.2011 - 04.2016
- Analyzed and verified individual employee expenses daily to identify discrepancies and enhance financial oversight.
- Conducted onboarding workshops to equip new employees with essential knowledge of processes and guidelines.
- Investigated and rectified corporate card problems, facilitating uninterrupted access for employees.
- Streamlined communication processes between internal staff and external corporate banking branch to ensure alignment and efficiency.
- Collaborated with corporate travel agency to streamline booking processes.
Education
High School Diploma -
Beaumont High
Beaumont, CA01-1995
Skills
- Customer service
- Account management
- Troubleshooting and problem resolution
- Vendavo
- SAP
- Order managment
- Power BI
- Sales support
- Logistics support
- Relationship building
Timeline
Customer & Logistics Account Coordinator
Chevron Phillips Chemical
01.2018 - Current
Marketing Aide
Chevron Phillips Chemical
04.2016 - 12.2017
Corporate Card Admin
Chevron Phillips Chemical
09.2011 - 04.2016
High School Diploma -
Beaumont High