Jade Tenholder
Montgomery,US
Summary
Agile and adaptable group leader with a stellar customer service history, a motivational approach, and an upbeat personality. Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic. Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs. Forward-thinking and adaptable, with a track record of success in a variety of settings. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Dedicated to enhancing employer's services and market share by utilizing excellent client rapport and marketing strategy skills. Data entry Code validation skills Training and development Data Management Clerical support Team management Operational improvement Interpersonal and written communication Strong verbal communication Relationship development
Overview
8
8
years of professional experience
Work History
Project Manager
AXS Points LLC
09.2022 - Current
- Led cross-functional teams to execute project plans and achieve milestones effectively.
- Developed comprehensive project timelines, ensuring alignment with stakeholder expectations and deadlines.
- Enhanced resource allocation strategies to optimize team productivity and project outcomes.
- Implemented risk management processes, identifying potential issues and developing mitigation strategies.
- Manage up to 100 jobs at a time.
Bartender
Brick House Tap and Tavern
04.2024 - 09.2025
- Worked with the cooperation until the doors closed.
- Established strong relationships with regular patrons, increasing customer loyalty and retention.
- Crafted innovative cocktails and beverages, enhancing customer satisfaction and experience.
- Served high customer volumes during special events, nights, and weekends.
- Managed bar inventory effectively, reducing waste and ensuring product availability.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained and mentored junior bartenders, fostering skill development and teamwork.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Collaborated with kitchen staff to create paired drink recommendations for menu items.
Bartender Trainer
Buffalo Wild Wings, BWW
06.2022 - 10.2024
- Developed and implemented training programs for bartending staff, enhancing skills and product knowledge.
- Mentored new bartenders, ensuring adherence to service standards and operational procedures.
- Conducted assessments of bartender performance, providing constructive feedback for improvement.
- Streamlined bar operations by optimizing inventory management and supply ordering processes.
- Analyzed customer feedback to identify areas for enhancement in service delivery and beverage offerings.
- Trained staff on responsible alcohol service and compliance with local regulations.
Retail Sales Lead
Target
10.2017 - 04.2022
- Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent
- Greeted all customers cheerfully and inquired about their needs with open-ended questions
- Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and communication talents
- Built relationships with key stakeholders, such as clothing vendors and freight forwarders
- Developed, implemented, and improved employee targets and operational policies to boost productivity and team performance
- Oversaw ongoing staff development to assist employees in advancing their careers
- Worked directly with multiple customers per shift to build relationships and increase overall customer satisfaction.
Education
Marshall County High School
Benton, KYSkills
- Interactive Communication Skills
- Data Evaluation
- Shop Drawing
- Positive Reinforcement Methods
- Customer Inquiries
- Volunteer Management
- Workflow Processes
- Group Sessions
- Payroll Administration
- Friendly and Relatable
Timeline
Bartender
Brick House Tap and Tavern
04.2024 - 09.2025
Project Manager
AXS Points LLC
09.2022 - Current
Bartender Trainer
Buffalo Wild Wings, BWW
06.2022 - 10.2024
Retail Sales Lead
Target
10.2017 - 04.2022
Marshall County High School