James Cooper

• Received telephone calls, emails and other correspondence from customers and coordinated responses with assigned salesperson assuring reply within 24 hours.
• Corresponded and followed up with customers by sending final door, hardware or other schedules for approval.
• Participated in developing solutions for customers and salesperson with technical issues involving hardware and door products.
• Monitored production schedules.
• Kept project files orderly.
• Managed project changes, revisions, revised purchase orders and change order documents.
• Attended weekly sales meetings to provide information or input for any customer services issues.
• Participated in other assigned duties.

As a Estimator:

• I analyzed blueprints and project plans to identify potential challenges and cost-saving opportunities.
• I collaborated with project managers to refine budgeting processes and improve estimation accuracy.
• I developed accurate cost estimates based on project specifications and customer purchase historical data.
• I reviewed vendor proposals to ensure compliance with project requirements and budget constraints.

As a Project Manager:

• I assisted in resource allocation and scheduling to optimize team productivity.
• I coordinated project timelines and deliverables to ensure alignment with client expectations.
• I planned, designed, and scheduled phases for large projects.
• I delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• I successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.