JADE THOMPSON
Hillside
Summary
Results-oriented professional with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Demonstrates positive attitude and readiness to adapt to different situations. Strong interpersonal skills and committed to improving employee satisfaction and driving positive outcomes.
Overview
12
12
years of professional experience
Work History
Business Coordinator
PSEG
Newark
07.2022 - Current
- Compiled a range of reports, including expense documentation and LMS compliance records.
- Delivered administrative support to executive team amidst shifting priorities in fast-paced setting.
- Produced and edited correspondence, job aids, agendas, and meeting minutes for clarity.
- Coordinated logistics for executive meetings and events, overseeing scheduling and venue selection.
- Contributed to strategic initiatives aimed at enhancing collaboration and morale among employees.
- Launched employee recognition program to acknowledge contributions and promote engagement.
- Managed onboarding process for new hires and contractors, ensuring comprehensive training and integration.
- Designed HR consulting services to guide clients through organizational transitions.
Plant Administrator
Anheuser Busch, Inc.
Newark
10.2019 - 07.2022
- Developed HR policies and procedures manuals ensuring compliance with legal standards.
- Managed recruitment events such as career fairs to attract potential candidates.
- Maintained applicant tracking system, sourced candidates and conducted screening interviews for efficient hiring processes.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Conducted thorough investigations into workplace complaints regarding performance, harassment, and discrimination.iscrimination.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO.
- Scheduled or conducted new employee orientations.
- Provided guidance to managers on disciplinary action and performance management.
- Ensured compliance with labor laws concerning employee wages and hours worked.
- Led initiatives to promote diversity in the workplace culture.
- Coordinated with external vendors for essential employee services.
- Conducted exit interviews and completed employment termination paperwork.
Administrative Assistant
YU & Associates
Elmwood Park
08.2018 - 10.2019
- Created, screened, and distributed highly sensitive corporate communications.
- Prepared and distributed expense reports for departmental engineering projects.
- Maintained logs of submittals and RFIs for multi-million-dollar projects.
- Coordinated logistics for executive meetings and employee events, including scheduling and venue arrangements.
- Scheduled meetings, appointments, and conferences for executives and project teams.
- Developed a comprehensive filing system for all project documents and records.
- Organized company-wide training programs to enhance employee skills.
- Managed office supplies inventory, ordering necessary items as required.
Sales & Customer Care Consultant
Net-A-Porter
Mahwah
03.2017 - 07.2018
- Processed RMA requests and delivered logistical support to consumers.
- Implemented innovative strategies to enhance sales and customer satisfaction.
- Conducted market research to identify emerging fashion trends for strategic insights.
- Analyzed customer needs, providing personalized assistance and tailored recommendations.
- Resolved customer inquiries promptly, ensuring exceptional service quality.
- Built strong relationships with customers to promote loyalty and repeat business.
- Achieved sales targets through maximizing customer interactions and product knowledge.
- Maintained up-to-date fashion trend awareness to assist customers effectively.
Pre-Analytical Operations Coordinator
Bio-Reference Labs
Elmwood Park
09.2015 - 08.2016
- Generated and analyzed pre-analytical reports to identify clinical error statistics.
- Created daily and monthly productivity reports for quarterly compensation assessments.
- Coordinated onboarding processes for new hires, ensuring efficiency and consistency.
- Collaborated with cross-functional teams to implement process improvements in pre-analytical operations.
- Developed and executed a training program to enhance new employee onboarding.
- Established a data analysis system to detect trends in pre-analytical errors for targeted improvements.
- Assisted in maintaining laboratory policies and procedures manual for compliance and consistency.
- Organized department-wide events to promote team building and foster positive work culture.
Business Specialist
Progressive Insurance
Parsippany
08.2013 - 09.2015
- Prepared and distributed claim documentation, reports, and payments efficiently.
- Supervised office supply orders while maintaining vendor relationships for operational success.
- Developed and implemented strategies to enhance department engagement and employee satisfaction.
- Coordinated with vendors to negotiate contracts and pricing for office supplies and services.
- Facilitated cross-functional meetings to promote effective collaboration and communication.
- Organized team-building activities to foster a positive and collaborative work culture.
- Managed team performance metrics, ensuring goal achievement through regular reporting.
- Analyzed customer feedback and market trends to identify improvement opportunities.
Education
Associate of Arts - Business Administration
Rutgers University
Camden, NJ01-2017
Some College (No Degree) - Organizational Leadership
Philadelphia University
Philadelphia, PAHigh School Diploma -
PCTI
Wayne, NJSkills
- Executive assistance skills
- Payroll management
- Customer support
- Employee relations strategies
- SAP/Concur experience
- Microsoft Office proficiency
- Apple/Microsoft/Google applications knowledge
- Social media oversight
- Confidential information handling
- Communication facilitation skills
- Event coordination
- HR policies
- Employee engagement
- Training and mentoring
- Human resources management
References
References available upon request.
Timeline
Business Coordinator
PSEG
07.2022 - Current
Plant Administrator
Anheuser Busch, Inc.
10.2019 - 07.2022
Administrative Assistant
YU & Associates
08.2018 - 10.2019
Sales & Customer Care Consultant
Net-A-Porter
03.2017 - 07.2018
Pre-Analytical Operations Coordinator
Bio-Reference Labs
09.2015 - 08.2016
Business Specialist
Progressive Insurance
08.2013 - 09.2015
Associate of Arts - Business Administration
Rutgers University
Some College (No Degree) - Organizational Leadership
Philadelphia University
High School Diploma -
PCTI