Jade Zheng-Bearskin
Fairland,OK
Summary
Personable Customer Service Representative experienced in cash handling and staff training. Delivered exceptional customer experiences through strong mathematical skills and effective conflict resolution. Focused on building customer and company loyalty while promoting a culture of learning and growth.
Overview
13
13
years of professional experience
Work History
After School Program Lead/Infant and Toddler Teacher
Wyandotte Nation
Wyandotte, Oklahoma
09.2022 - 05.2026
- Managed the safety and well-being of children aged from infants to 12 years during various activities.
- Developed and implemented daily plans and schedules for children and After School Staff.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Developed and enforced positive behavior strategies, enhancing children's social skills and creating a supportive environment.
- Resolved conflicts among participants by facilitating productive conversations, promoting mutual respect and cooperation.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Communicated daily activities, behaviors, and concerns to parents and guardians, fostering transparency and engagement.
- Escorted children on outings and trips to promote enrichment and maintain safety.
- Read stories to children and taught painting, drawing and crafts.
Cashier/Customer Service
Turtle Stop
Wyandotte, OK
01.2020 - 06.2021
- Provided friendly greetings to customers. and responded to informational requests.
- Addressed customer complaints and concerns promptly, escalating complex issues to supervisor for swift resolution.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Restocked and organized items on shelves to ensure inventory availability and presentation.
- Counted and balanced cashier drawers.
- Resolved issues with cash registers, card scanners and printers.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Handled incoming phone calls to assist customers. to assist customers with questions and orders.
Server/Bartender
Red Robin
Broken Arrow, OK
07.2019 - 01.2020
- Greeted customers, answered questions, and recommended specials to enhance dining experience.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Cleared tables to prepare for new guests and maintain a clean dining environment. and bussed dishes to allow for quick setups.
- Documented food orders and ran items to guest tables in dining room.
- Stocked server areas with necessary supplies to ensure smooth service throughout shifts. with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Checked on guests to ensure meal satisfaction and suggested additional items to boost sales.
- Implemented sanitary food handling, holding and service protocols.
- Maintained comprehensive knowledge of menu items, garnishes, and preparation methods to guide guest selections.
Cashier/Customer Service Representative
Turtle Stop
Wyandotte, OK
03.2018 - 07.2019
- Operated cash register, processed payments, and ensured accurate change for customer transactions.
- Executed daily recovery tasks to maintain cleanliness and organization in store areas.
- Collaborated with front-end staff to enhance customer service.
- Trained new team members in cash register operation, stock procedures and customer services.
- Guided new team members on cash register operation and customer service protocols.
- Verified customer age requirement for alcohol or tobacco purchases.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Directed cleaning, trash removal and sanitation procedures to keep aisles and register area organized.
Assistant Manager/Sales Associate
Shoe Dept
Miami, OK
06.2016 - 03.2018
- Delegated daily tasks to team members, enhancing overall team productivity.
- Worked closely with customers to understand needs and resolve diverse issues.
- Conducted inventory audits to identify losses and inform demand projections.
- Facilitated training for new employees to ensure smooth onboarding.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Oversaw daily tasks in store manager's absence to maintain workflow.
- Provided support in training new hires to enhance their skills and integration.
- Responsible for end of the day deposit or picking up cash order from bank upon opening the store.
Cashier/Stock Associate
Dollar Tree
Miami, OK
06.2015 - 01.2016
- Operated cash register, collected payments and provided accurate change.
- Executed daily recovery tasks to maintain clean and organized areas, enhancing shopping experience.
- Worked closely with front-end staff to assist customers.
- Trained new team members on cash register operation, stock procedures, and customer service standards, ensuring consistent service quality.
- Assisted customers in locating products, addressing inquiries, and providing product recommendations to improve customer satisfaction.
Server/Hostess
St. James Cafe
Miami, OK
07.2013 - 05.2014
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Completed cleaning duties by sweeping, mopping and kept up with tidying up server stations.
Education
Associate of Arts - General Studies/Psychology
Crowder College
Neosho, MOSkills
- Child Engagement
- Activity Planning
- Lesson planning
- Classroom management
- Behavior management
- Developmental Support
- Activity Supervision
- Staff Supervision
- Employee Training
- Emergency Preparedness
- Customer Relations
- Customer Transactions
- Problem-Solving
- Detail-Oriented
- Organizational skills
- Time Management
- Effective communication
- Active Listening
- Cooperative Attitude
- Documentation Management
- Credits and Refunds
- Safety protocols
- Pricing and Markdowns
- Interactive Learning
- Behavior management
- Safety protocols
Timeline
After School Program Lead/Infant and Toddler Teacher
Wyandotte Nation
09.2022 - 05.2026
Cashier/Customer Service
Turtle Stop
01.2020 - 06.2021
Server/Bartender
Red Robin
07.2019 - 01.2020
Cashier/Customer Service Representative
Turtle Stop
03.2018 - 07.2019
Assistant Manager/Sales Associate
Shoe Dept
06.2016 - 03.2018
Cashier/Stock Associate
Dollar Tree
06.2015 - 01.2016
Server/Hostess
St. James Cafe
07.2013 - 05.2014
Associate of Arts - General Studies/Psychology
Crowder College