Jade Cao
Foster City,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Check-in Agent
Pacific Aviation
Burlingame
07.2023 - Current
- Enhanced customer satisfaction by efficiently processing check-ins and issuing boarding passes.
- Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
- Maximized on-time departures by expediting baggage handling and coordinating with ground staff.
- Collaborated with team members to maintain high-quality service standards during peak travel times.
- Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
Barista
Mr. Tea Bubble Tea House
Las Vegas
08.2019 - 05.2020
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Education
Bachelor of Science - Biology
University of San Francisco
San Francisco, CA05.2024
Skills
- Computer Proficiency
- Attention to Detail
- Customer Service Orientation
- Decision Making
- Sales Techniques
- Excellent Communication
- Cross-Cultural Sensitivity
- Professional Appearance
- Multitasking Capabilities
Accomplishments
- Gate In Charge
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Check-in Agent
Pacific Aviation
07.2023 - Current
Barista
Mr. Tea Bubble Tea House
08.2019 - 05.2020
Bachelor of Science - Biology
University of San Francisco