Kyle "Jade" Diakos (She/Her)
New Orleans,LA
Summary
Dependable beginner accounting professional acknowledged for reliability, integrity and quick-learning ability. Highly adaptable with eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature.
Overview
11
11
years of professional experience
Work History
Accounting Manager
Aloft New Orleans Downtown Hotel
05.2023 - Current
- Enhanced financial accuracy by implementing streamlined accounting processes and procedures.
- Reduced discrepancies in financial data with thorough account reconciliations and adjustments.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Complied with established internal controls and policies.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Prepared working papers, reports and supporting documentation for audit findings.
- Tracked funds, prepared deposits and reconciled accounts.
- Provided journal entries and performed accounting on accrual basis.
Accounting Clerk
Magnolia Hotel New Orleans / Aimbridge Hospitality
11.2021 - Current
- Apply proper codes to invoices, files and receipts to ensure records post accurately to the general ledger.
- Review the Accounts Receivable Aging report to ensure that direct bill accounts are invoiced and payment is received in a timely manner.
- Upload the daily business reports to an online platform to e-publish the daily business journals.
- Review the daily business journals to ensure that there are no tax variances and reconcile variances if there are any.
- Remove taxes from tax-exempt OTAs and log exemptions in an online platform.
- Log accruals and re-classes in Excel workbooks for Aimbridge's central accounting for end-of-month purposes.
- Assist the general manager with review of the general ledger and answering questions in a communications log from central accounting to verify GL accounts that were used and provide insight as to why certain accounts exceed or fall short of budget.
- Assist the Front Office department and OTAs with reconciliations and overcharges.
- Communicated with suppliers to reconcile invoice payments.
Night Auditor/Front Desk Clerk
Magnolia Hotel New Orleans
02.2021 - 11.2021
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Resolved service-related problems and documented actions in system.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Reset software for next days' use by sending detailed daily bank reports to corporate office and closing finances for current day.
Front Desk Agent
Magnolia Hotel New Orleans
02.2019 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Kept accounts in balance and ran daily reports to verify totals.
- Explained details regarding property, including restaurants, pool area and fitness center to acclimate patrons to hotel environment.
Front Desk Agent
La Quinta Inn & Suites New Orleans Downtown
01.2017 - 11.2018
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Maintained transaction security by verifying payment cards against identification.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
Night Auditor
La Quinta Inn & Suites Lake Charles Prien Lake Road
06.2015 - 12.2016
- Processed telephone and walk-in reservations.
- Kept accounts in balance and ran daily reports to verify totals.
- Performed nightly updates to room charges and rates.
- Reviewed checklist on daily basis and planned shift accordingly.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Verified deposits, rectified discrepancies and processed end-of-day paperwork using Nightvision software with 100% accuracy.
- Provided hotel guests with information regarding property including casinos, restaurants, and amenities.
Front Desk Agent
La Quinta Inn & Suites Lafayette Oil Center
08.2013 - 04.2014
- Processed transactions for the hotel's sundry shop.
- Processed reservations over the telephone and for guests walking in.
- Brought the guests any items they needed that were missing from their rooms.
- Processed check-outs for the guests.
- Greeted and welcomed all hotel guests with a smile.
- Assisted guests in making dinner plans and finding things to do in the Lafayette area.
- Helped management arrange the meeting room as the guests requested.
Front Desk Agent
La Quinta Inn & Suites Lake Charles
04.2013 - 08.2013
- Trained new members of the guest service team.
- Greeted and welcomed all hotel guests with a smile.
- Promptly entered wake-up calls for guests as they requested them.
- Maintained a tidy lobby area.
- Processed telephone and walk-in reservations.
- Promoted the hotel brand’s loyalty scheme by offering to sign guests up for the La Quinta Returns program.
- Processed check-outs for departing guests.
Education
High School Diploma - undefined
Sam Houston High School
Moss Bluff, LA2007
Skills
- Hotel experience
- Computer literacy
- Organization
- Attention to detail
- Collections and Invoice Processing
- Team Collaboration
- Payment Processing
- Accounts Payable and Receivable
- GL Reconciliation
References
- Kyle Goodsell - Former General Manager of La Quinta Inn and Suites New Orleans Downtown - (504) 214-7957
- Cynthia Woods - Front Office Manager at Magnolia Hotel New Orleans - (504) 516-9813
- Jiten Zaveri - General Manager at La Quinta Inn & Suites Lake Charles - (337) 842-3454
Timeline
Accounting Manager
Aloft New Orleans Downtown Hotel
05.2023 - Current
Accounting Clerk
Magnolia Hotel New Orleans / Aimbridge Hospitality
11.2021 - Current
Night Auditor/Front Desk Clerk
Magnolia Hotel New Orleans
02.2021 - 11.2021
Front Desk Agent
Magnolia Hotel New Orleans
02.2019 - 03.2020
Front Desk Agent
La Quinta Inn & Suites New Orleans Downtown
01.2017 - 11.2018
Night Auditor
La Quinta Inn & Suites Lake Charles Prien Lake Road
06.2015 - 12.2016
Front Desk Agent
La Quinta Inn & Suites Lafayette Oil Center
08.2013 - 04.2014
Front Desk Agent
La Quinta Inn & Suites Lake Charles
04.2013 - 08.2013
High School Diploma - undefined
Sam Houston High School
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