Jadee' Glover
Las Vegas,NV
Summary
Results-driven professional with diverse experience in customer service, international logistics, grant writing, tax management, and business operations. Skilled in problem-solving, research, communication, team leadership, and managing high-volume, time-sensitive priorities. Proven ability to improve productivity, streamline operations, develop successful grant proposals, resolve complex customer needs, and deliver results in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Grant writer and Project Manager
The Angel Foundation LV
Las Vegas, NV
11.2020 - Current
- Founded and led nonprofit organization driving community impact through project management, event coordination, and grant writing. Developed strategic vision, managed program execution, secured grant funding, and built partnerships with local stakeholders to enhance community initiatives. Oversaw fundraising events, coordinated volunteer recruitment, and engaged donors while representing organization in public forums. Has written multiple grants for this and other non-profits
- Developed grant proposals aligned with The Angel Foundation’s mission and goals.
- Engaged with stakeholders to discuss project details and gather insights. to gather project information for proposal writing.
- Researched funding opportunities to support community programs and initiatives.
Office Manager
All Paperwork Services llc
Las Vegas, NV
01.2018 - 08.2025
- Managed accounting operations, tax compliance, and financial reporting for consulting firm, supporting entrepreneurs in launching and expanding businesses. Delivered end-to-end services by securing and renewing business licenses, obtaining EINs, developing business plans, and providing accounting and bookkeeping solutions. Streamlined processes and provided strategic advisory to enhance financial outcomes and maintain regulatory compliance.
- Implemented office procedures to enhance workflow efficiency across departments.
- Supervised daily office tasks to ensure smooth functioning. and coordinated administrative functions.
- Managed appointment scheduling for senior management to optimize their time. and maintained calendars for senior management.
Tax Preparer Manager / ERO
CashBack Tax Service
Las Vegas, NV
01.2011 - 08.2025
- Prepared income tax returns for individuals and companies, identifying potential tax credits and liabilities to ensure timely filing of accurate and complete returns. Completes tax forms in accordance with policies and in compliance with legislation and regulations. Hold AFSP Certification from IRS, EFN, PTIN & active ERO. Managed team of 30 preparers, 20 recruiters, and office admin staff.
- Prepared tax returns for diverse clients using specialized software.
- Reviewed financial documents for accuracy and compliance with regulations.
- Assisted clients in understanding tax obligations and deductions.
International Logistics Customer Service
Choice Logistics Group
Remote, NV
01.2013 - 07.2020
- Coordinated international logistics support and customer service to ensure timely delivery in a fast-paced environment.
- Served as key communication point between customers and operations, ensuring accurate information flow and issue resolution.
- Monitored time-sensitive shipments, promptly addressing delays and routing issues to maintain customer satisfaction.
- Resolved complex customer issues, collaborating across departments to minimize service disruptions.
- Managed multiple requests accurately and professionally while maintaining attention to detail.
- Researched shipment details and documented interactions for timely issue resolution.
- Operated autonomously in remote settings in a remote setting, consistently meeting productivity expectations.
Customer Service and Sales Lead
Citibank NA
The Lakes, NV
03.2008 - 07.2013
- Handled 75-100 inbound calls daily in high call volume environment, assisting customers with credit card inquiries and management. Assisted customers with inquiries and directed them to steps for managing their credit card accounts. Sold upgrades to existing Citibank customers. Provided one call resolutions customer service. Refunded fees, and reported fraudulent activity Applied customers for new credit cards and balance transfers. Consistently exceeded monthly sales targets, leading to promotion as a lead, mentor, and trainer.
- Directed team efforts to enhance customer engagement and satisfaction.
- Developed training programs for new sales representatives and existing staff.
- Analyzed market trends to identify opportunities for product promotion.
Education
Bachelors Of Science - Management
University Of Phoenix
Las Vegas, NV02-2025
Associates of Applied Science - Accounting
College of Southern Nevada
08-2021
Grant Writing Certificate - Grant Writing
University of Las Vegas - UNLV
Las Vegas, NV06-2015
Associates of Occupational Science - Culinary Arts
Le Cordon Bleu
01-2010
Skills
- Call Center Operations
- Troubleshooting/ Problem Solving
- Customer Order Fulfillment
- Up-Selling/Sales Support
- Team building & Training
- Managerial skills
- Customer Satisfaction Enhancement
- Complaint Handling & Resolution
- Excellent Verbal and Written Skills
- Critical Thinking and Problem-Solving skills
- Adapting to a changing environment
- Call metrics analysis
- Financial analysis
- Tax certification
- Tax firm management
- Budget oversight
- Tax return preparation
- Project coordination
- Microsoft Excel
- Calendaring
- Financial Statements and Projections
- GAAP certified, General Ledgers, Reconciliation
- Risk management and Auditing
- Prepared over 500 1040, 1120 and 990 tax returns
- Training program development
- Certified Quick books Tax Accountant
- Various Tax preparation Software
- Computer And Software
- Certified IC3
- Microsoft Office proficiency
- Excel expertise
- Chat GPT and other AI tools
- Various CRM
- Funding opportunities
- Nonprofit management
- Business plan creation
- Grant Writing
- Business Registration and License
- 501 (C3) non-profit status
- Stakeholder engagement
- Financial reporting accuracy
- Fast-paced accuracy
- Proposal writing
- Funding strategy
- Fundraising strategies
- Research skills
- Budget management
- Team leadership
- Time management
- Attention to detail
- Issue resolution
- Relationship building
- Customer service
- Project management
- Financial reporting
- Tax compliance
- Conflict resolution
- Analytical thinking
- Curriculum development
- Professional telephone communication
- Research analysis
- Sales
- Business writing
- Team training
- Customer relationship management
- Billing arrangements
- Administrative duties
- Product location
- Call flow optimization
- Inventory control
- Volunteer management
- Grant funding management
- Inquiry requests
- Account management
- Cross-functional collaboration
- Donor relations
- Order management
- Marketing tools
- Quality assurance
- Customer service excellence
- Training material updates
- Department operations
- Company branding
- Status updates
- Customer relations
- Issue resolution
- Community outreach management
- Logistics coordination
- Critical thinking
- Interpersonal communications
- Research
- Inbound and outbound calling
- Shipping and receiving
- Staff training
- Collaborative teamwork
- Program evaluation
Timeline
Grant writer and Project Manager
The Angel Foundation LV
11.2020 - Current
Office Manager
All Paperwork Services llc
01.2018 - 08.2025
International Logistics Customer Service
Choice Logistics Group
01.2013 - 07.2020
Tax Preparer Manager / ERO
CashBack Tax Service
01.2011 - 08.2025
Customer Service and Sales Lead
Citibank NA
03.2008 - 07.2013
Bachelors Of Science - Management
University Of Phoenix
Associates of Applied Science - Accounting
College of Southern Nevada
Grant Writing Certificate - Grant Writing
University of Las Vegas - UNLV
Associates of Occupational Science - Culinary Arts
Le Cordon Bleu