Jadelyn Kaleohano
Hilo
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Administrative professional with background in optimizing office functions and improving organizational efficiency. Known for reliable support and adaptability in dynamic environments. Brings strong organizational skills and attention to detail, fostering effective team collaboration and goal achievement.
Overview
6
6
years of professional experience
Work History
Assistant Secretary
H2K Driver Training Services Llc
01.2019 - 07.2019
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Kept reception area clean and neat to give visitors positive first impression.
- Ensured timely completion of projects by effectively prioritizing tasks and coordinating resources.
- Responded to inquiries from callers seeking information.
- Contributed to a positive work environment by maintaining a clean, organized office space that promoted efficiency.
- Streamlined communication channels by creating an organized filing system for emails, memos, reports, and other documentation.
- Improved employee morale through proactive assistance with day-to-day tasks and addressing concerns promptly.
- Played key role in preparation for audits, gathering necessary documentation and facilitating smooth review process.
- Established administrative work procedures to track staff's daily tasks.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Starbucks Barrista
Safeway
09.2020 - 12.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Administrative Specialist
United States Marine Corps
01.2022 - Current
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
- Facilitated communication between departments, organizing meetings and distributing essential information.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Handled incoming and outgoing mail.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Boosted employee morale by planning team-building activities and corporate events.
- Maintained a professional work environment by establishing clear office policies and procedures.
- Provided exceptional reception services such as answering phone calls professionally, directing them appropriately while maintaining visitor logs.
- Streamlined office processes by implementing efficient document management and filing systems.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Established administrative work procedures to track staff's daily tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
Education
Bachelor - Health Sciences
American Military University
Charles Town, WV10-2027
High School Diploma -
Connections Public Charter School
Hilo, HI05-2019
Skills
- Customer relations
- Proofreading
- Verbal communication
- Spreadsheet creation
- Report preparation
- Presentation development
- Scheduling
- Document management
- Scheduling appointments
- Office record management
- Time and labor control
- Data entry
- Documentation and recordkeeping
- Office management
- Office administration
- Customer service
- Attention to detail
- Documentation and control
- Multitasking and time management
- Customer relations and communications
- High volume phone inquiries
- Meeting participation
- Administrative support
- Administrative procedures
- Editing and proofreading
- Clear communication
- Records management
- Fast learner
- Document and file management
- Filing and data archiving
- Team collaboration
- Accounting skills
Languages
Hawaiian
Limited Working
Timeline
Administrative Specialist
United States Marine Corps
01.2022 - Current
Starbucks Barrista
Safeway
09.2020 - 12.2021
Assistant Secretary
H2K Driver Training Services Llc
01.2019 - 07.2019
Bachelor - Health Sciences
American Military University
High School Diploma -
Connections Public Charter School
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