Marisol Villa
Georgetown,MA
Summary
Driven to deliver excellence, I leveraged strong organizational skills and effective communication at The Floor Guy to enhance office efficiency and confidentiality. Expert in Microsoft Office and adept at fostering teamwork, I significantly improved document management systems and customer relations, contributing to a positive and results-driven work environment.
Overview
2
2
years of professional experience
Work History
Assistant Secretary
The Floor Guy
Georgetown, KY
09.2024 - Current
- Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
- Ensured timely completion of projects by effectively prioritizing tasks and coordinating resources.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Prepared professional meeting agendas and minutes to maintain clear communication and recordkeeping.
- Contributed to a positive work environment by maintaining a clean, organized office space that promoted efficiency.
- Responded to inquiries from callers seeking information.
- Expedited document processing by reviewing contracts, invoices, and forms for accuracy before approval from senior staff members.
- Supported executive team members with scheduling, correspondence, and travel arrangements for optimized time management.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Maintained accurate records using various database software programs for easy access to vital information.
- Developed strong working relationships with colleagues through effective collaboration on shared tasks.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted in budget preparation and expense tracking for improved financial management within the department.
- Assisted in new hire orientation and training sessions promoting team cohesion.
- Maintained up-to-date inventory of office supplies, ensuring availability of necessary materials for daily operations.
- Improved efficiency in scheduling and coordination tasks for senior management, optimizing their daily operations.
- Enhanced document management by developing comprehensive filing system, which improved retrieval times by significant margin.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Head Hostess
Tres Amigos
Georgetown, KY
01.2023 - 01.2024
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
- Served as a liaison between guests and management in addressing concerns or special requests in realtime.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Utilized knowledge of menu items to provide personalized recommendations based on guest preferences or dietary restrictions.
- Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Monitored dining room operations, identifying areas of improvement in service flow and staff performance.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Highschool -
Great Crossing High School
Georgetown, KY05.2024
Skills
- Customer Service
- Schedule Management
- Microsoft Office Suite
- Spreadsheet development
- Strong Organization
- File Management
- Document Preparation
- Schedule Coordination
- Client Support
- Billing and Invoicing
- Data Entry
- Office Management
- Document filing
- Database entry
- Scheduling and calendar management
- Calendar Management
- Meeting planning
- Database Administration
- Reception oversight
- Report Generation
- Office Administration
- Scheduling appointments
- Client Relations
- Data Processing
- Meeting Coordination
- Expense Reporting
- Minute Taking
- Multitasking and Time Management
- Excel spreadsheets
- Spreadsheet tracking
- Correspondence Writing
- Organizing and Categorizing Data
- Accounting skills
- Critical Thinking
- Inventory Systems
- QuickBooks expert
- Mail Management
- Database and Client Management Systems
- Accounting Support
- Document retrieval
- Meeting Note Taking
- Billing and coding
- Workflow Planning
- Social Media Updating
- Editing and proofreading
- Program files maintenance
- Document conversion
- Transcription and dictation
- Records Management
- Clear Communication
- New Business Development
- Teamwork and Collaboration
- Fast Learner
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Customer and client relations
- Document and File Management
- Customer relations and communications
- Decision-Making
- Relationship Building
- Microsoft Office
- Task Prioritization
- Self Motivation
- Interpersonal Skills
Languages
Spanish
Full Professional
Timeline
Assistant Secretary
The Floor Guy
09.2024 - Current
Head Hostess
Tres Amigos
01.2023 - 01.2024
Highschool -
Great Crossing High School