JADELYN MAESTAS
Wilmington,DE
Summary
Dental billing and insurance coordinator with hands-on experience verifying benefits, preparing treatment estimates and pre-authorizations, submitting claims, and following up on denials. Uses Dentrix to review EOBs, post payments, manage patient balances, and support accurate billing, along with bookkeeping, payroll, and data entry support for remote office roles.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Dental Billing & Insurance Coordinator
Wild Smiles Dentistry for Kids
Newark, DE
01.2024 - Current
- Verify insurance eligibility and benefits; prepare treatment estimates and submit pre-authorizations.
- Submitted dental insurance claims and monitored claim status, ensuring timely reimbursement.
- Followed up on unpaid or denied claims, coordinating with insurance companies to resolve issues.
- Review Explanation of Benefits (EOBs), post insurance payments, and maintain accurate patient account balances.
- Addressed patient billing questions, clarified outstanding balances, and collected payments during checkout.
- Use Dentrix to support dental billing, insurance workflows, and patient account management.
Front Desk Receptionist
Jolly Smiles
Middletown, DE
08.2023 - 01.2024
- Greeted customers at front desk to create a welcoming atmosphere.
- Monitored phone calls and confirmed appointments to facilitate smooth daily front-desk operations.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages.
- Managed patient check-in and checkout, reviewed paperwork, and accepted patient payments.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Receptionist & Administrative Assistant
Goldberg Tax Services
Newark, DE
06.2022 - 08.2023
- Coordinated incoming calls and appointments for accountant and tax professional, ensuring efficient client communication.
- Organized client records and facilitated accurate data entry to streamline office workflows.
- Supported bookkeeping and payroll processes by accurately entering client tax filing information and assisting with related administrative tasks.
Education
High School Diploma - Boothwyn, PA
Chichester High School
Boothwyn, PA 09.2016 - 06.2020
Skills
- Insurance claims management
- Claims follow-up and resolution
- EOB review and payment posting
- Pre-authorizations and treatment estimates
- Insurance appeals processing
- Patient account management
- Financial Record Management proficiency
- Dentrix
- Billing & Payment Collection
- Dentrix
- Billing Compliance
- Data entry and bookkeeping support
- Data Entry
- Payroll assistance
Timeline
Dental Billing & Insurance Coordinator
Wild Smiles Dentistry for Kids
01.2024 - Current
Front Desk Receptionist
Jolly Smiles
08.2023 - 01.2024
Receptionist & Administrative Assistant
Goldberg Tax Services
06.2022 - 08.2023
High School Diploma - Boothwyn, PA
Chichester High School
09.2016 - 06.2020