ANITA STADDEN
Conway,PA
Summary
Highly-motivated employee with 10 years of collections and billing experience and a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Driven to exceed goals and reduce accounts receivable. History of meeting high productivity, quality and performance standards.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Coordinator Billing and Collections
CVS Specialty Pharmacy
Monroeville, PA
05.2019 - Current
- Met demands of busy collections group by performing high volume of daily calls.
- Processed payments over phone and set up recurring drafts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Recorded information about customers' financial status and collections status efforts.
- Recorded and updated customer personal accounts with accurate contact information.
Medical Insurance Specialist
Colon and Rectal Clinic of Orlando
Orlando, FL
05.2019 - 03.2020
- Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
- Reviewed claims for accuracy before submitting for billing.
- Maintained up-to-date understanding of insurance payment practices.
- Handled third-party insurance processing tasks to assist patients.
- Accurately processed large volume of medical claims every shift.
Insurance Specialist
Center for Advanced Gastroenterology
Maitland, FL
04.2017 - 04.2019
- Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
- Collaborated with carriers to resolve discrepancies in insurance payments.
- Responded to customer inquiries and problems to promote great service.
- Payment posting for Insurance payments and patient payments.
- Reconciled credit card payment and posted to appropriate accounts.
- Resolved unpaid claim issues with payers and all insurance follow up.
- Filed appeals and supplied medical records when necessary.
- Responsible for Accounts Receivable.
- Advised patients of insurance benefits and out of pocket expenses.
Education
Associate of Science - Medical Billing And Coding
Southern Technical College
Sanford, FL 09.2010 - 09.2012
Skills
- Billing Practices
- Medical Collections
- Collections
- Outbound Calling
- Payment Posting
- Proficiency in Med-Metrix, ACIS, SPARCS
- Telephone Etiquette
- Insurance Claims Processing
- Customer Service
- Insurance Claims Management
- Medical Terminology
- Insurance Coverage Verification
- Insurance Eligibility
- Billing Procedures
- Insurance Appeals
- Critical Thinking
- Customer Account Review and follow up
- Customer Follow-Up
- Call Center Customer Service
- HIPAA Compliance
- Insurance Practices
Timeline
Coordinator Billing and Collections
CVS Specialty Pharmacy
05.2019 - Current
Medical Insurance Specialist
Colon and Rectal Clinic of Orlando
05.2019 - 03.2020
Insurance Specialist
Center for Advanced Gastroenterology
04.2017 - 04.2019
Associate of Science - Medical Billing And Coding
Southern Technical College
09.2010 - 09.2012