Jaden Albers
Aspen,CO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Bell Captain
Gant Aspen
Aspen, Colorado
05.2024 - Current
- Supervised bell staff operations to ensure efficient guest service.
- Managed communication between front desk and bell staff effectively.
- Coordinated luggage handling for arriving and departing guests.
- Trained new staff on company policies and service standards.
- Assisted guests with inquiries about hotel amenities and local attractions.
Front Desk Supervisor
Wood Run Place
Snowmass Village, USA
10.2022 - 10.2023
- Established and enforced policies for concierge services and guest relations to enhance guest satisfaction.
- Set and managed policies for concierge services and guest relations.
- Fostered employee satisfaction and performance through a hands-on, collaborative approach.
- Created and executed strategies to elevate guest experiences and strengthen loyalty.
Guest Services
Limelight Hotel
Snowmass Village, USA
05.2022 - 10.2022
- Attend to guests' needs
- Adapted to fast-paced environment to maintain service quality
- Learned how to work in a fast-paced environment
Education
Bachelor of Science - Criminal Justice Administration
Southern New Hampshire University
High school -
Blue Valley West High School
Skills
- Guest Inquiries
- Issue Resolution
- Customer assessments
- Company Quality Standards
- High-volume settings
- Team Leadership
- Staff Management
- Effective Communication
- Collaboration skills
- Critical Thinking
- Proactive
Timeline
Bell Captain
Gant Aspen
05.2024 - Current
Front Desk Supervisor
Wood Run Place
10.2022 - 10.2023
Guest Services
Limelight Hotel
05.2022 - 10.2022
Bachelor of Science - Criminal Justice Administration
Southern New Hampshire University
High school -
Blue Valley West High School