Jaden Beasley
Atlanta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Manager
Jeni's Splendid Ice Creams
03.2022 - Current
- Responsible for leading teams to success by being an example of great customer service and efficiency.
- Handle all opening and closing procedures and manage the team effectively to ensure a decent shop flow by assigning proper roles, allowing them to increase their skills, and distributing the workload. This allowed me to pass shop checks and inspections, impressing upper management.
- Performed record-breaking sales of 5000 dollars in one day.
- Handle and maintain all POS systems and count backup change.
- Responsible for training new employees and giving disciplinary actions to keep my team on track for success.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands.
Cashier/Cook
Midtown Bowl
01.2021 - 01.2022
- Takes orders, prepare meals, and served food efficiently using time management skills and having great customer service to ensure that customer is satisfied. Managed to increase sales and ratings.
- Manage over 500 customers per day.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
Sales Associate
Event Network, LLC
08.2018 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Recommended accessories and complementary purchases to boost revenue.
Education
High School Diploma -
North Atlanta High School
Atlanta, GA05.2019
Skills
- Administration and Reporting
- Technical Proficiency
- Managing Inventory
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Issue and Conflict Resolution
- Performance Tracking and Evaluations
- Managing Laborers
- Project Management
- Staff Management
- Bank Recon
Timeline
Manager
Jeni's Splendid Ice Creams
03.2022 - Current
Cashier/Cook
Midtown Bowl
01.2021 - 01.2022
Sales Associate
Event Network, LLC
08.2018 - 09.2019
High School Diploma -
North Atlanta High School
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