Organized professional with proven success managing front-of-house operations in premium luxury and wellness environments seeking an opportunity to exhibit exceptional customer service skills and create a welcoming atmosphere for guests.
Overview
1
1
Certification
11
11
years of professional experience
Work History
LUXURY CLUB CONCIERGE
Equinox Sports Club Orange County
Irvine, United States
05.2025 - Current
Managed front desk operations during peak hours, ensuring seamless member experience.
Handled member inquiries in person and over the phone, resolving issues and directing calls to appropriate staff, improving communication flow.
Assisted with scheduling personal training sessions and checked in new leads for club tours, enhancing member engagement.
Greet members and guests with a warm, welcoming demeanor.
Maintain cleanliness and organization of the front desk consistently.
SALES ASSOCIATE
Palm Beach Tan
Newport Beach
08.2022 - 06.2023
Collaborated with team members to exceed sales goals, enhancing overall store performance.
Utilized exceptional communication skills to provide outstanding customer service and resolve any issues.
Collaborated effectively with team members to achieve and exceed sales goals.
Utilized communication skills to deliver excellent customer service and promptly resolve issues.
Balanced repetitive cleaning tasks with customer service priorities to maintain a welcoming store environment.
Private Nanny
Self Employed Services
Newport Beach
01.2016 - 02.2023
Supervised children during playtime, fostering safe and engaging environments.
Supervise children during playtime, ensuring safety and engagement.
Provided attentive care and supervision for young children, promoting well-being and development.