Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Operations Specialist
Mid Michigan Community Action Agency
09.2023 - Current
Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
Collected, arranged, and input information into database system.
Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
Provided exceptional customer service by promptly addressing problems reported by end users.
Student Assistant
Central Michigan University
05.2023 - 09.2023
Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
Greeted incoming office visitors, answered questions, and directed individuals to office locations.
Enhanced office efficiency by organizing and maintaining files, records, and resources.
Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
General Laborer
MAC LTT
08.2022 - 05.2023
Performed quality checks on products and materials to identify any defects.
Increased revenue by prioritizing jobs and processing work orders efficiently.
Used precision measuring instruments, templates, and fixtures to check finished workpiece dimensions for conformance to specifications.
Reduced process bottlenecks by training and coaching employees on best practices, procedures, and performance strategies.
Manufacturing Technician
Shape Corp
05.2021 - 07.2022
Cross-trained existing employees to maximize team agility and performance.
Trained new employees.
Managed team performance by training, mentoring, disciplining, and motivating employees.
Used MIG welding techniques to put parts and components together.
Shift Manager
Burger King
07.2019 - 05.2021
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Controlled costs and optimized spending via restricting budgets for labor, capital assets, inventory purchasing, and technology upgrades.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Interviewed and hired new employees.
Education
Bachelor of Science - Human Resources Management
Central Michigan University
Mount Pleasant, MI
05.2025
Associate of Arts - Business
Mid-Michigan College
Mount Pleasant, MI
05.2023
Skills
Employee training
Project management
Customer service
Data analysis
Time management
Problem-solving
Decision-making
Microsoft Excel
Data entry
Timeline
Operations Specialist
Mid Michigan Community Action Agency
09.2023 - Current
Student Assistant
Central Michigan University
05.2023 - 09.2023
General Laborer
MAC LTT
08.2022 - 05.2023
Manufacturing Technician
Shape Corp
05.2021 - 07.2022
Shift Manager
Burger King
07.2019 - 05.2021
Bachelor of Science - Human Resources Management
Central Michigan University
Associate of Arts - Business
Mid-Michigan College
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Heather PugsleyHeather Pugsley
Resource Navigator at Mid-Michigan Community Action AgencyResource Navigator at Mid-Michigan Community Action Agency