Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jaden Fortuna

Summary

Detail-oriented IT professional with a background in troubleshooting, system support, and data handling. Experienced in resolving technical issues, supporting end users, and maintaining system reliability in real-world environments. Familiar with networking fundamentals, hardware/software support, and ticketing systems. Pursuing CompTIA Network+ and Security+ certifications. Seeking a help desk or IT support role to deliver reliable technical support and contribute to efficient IT operations.

Overview

1
1
Certification
4
4
years of professional experience

Work History

Survey Technician

M&J Engineering
Ridgefield Park, NJ
06.2025 - Current
  • Collected and analyzed survey data for project accuracy.
  • Operated and troubleshot GPS and data collection equipment in field environments.
  • Managed and transferred technical data between systems and software platforms.
  • Diagnosed and resolved equipment and connectivity issues under time constraints.

Security Analyst

Security Validation
Oradell, NJ
09.2024 - 04.2025
  • Collaborated with other teams within the organization, such as Network Operations, Systems Administration, and Database Administration, to ensure that optimal security posture is maintained.
  • Provide IT support for end-users, troubleshooting and resolving hardware, software, and network issues to ensure smooth operations across client systems.
  • Utilized ticketing systems to log all customer inquiries for future reference.
  • Analyzed existing systems for areas of improvement to increase efficiency.

Information Technology Intern

Christ Church
Rockaway, NJ
10.2022 - 03.2023
  • Assisted in maintaining and troubleshooting network infrastructure to ensure reliable connectivity.
  • Developed user guides and training materials for software applications used by staff and volunteers.
  • Supported IT team in implementing cybersecurity measures to safeguard sensitive information.
  • Coordinated with vendors to procure hardware and software solutions that met organizational needs.
  • Installed and configured software and hardware.

Education

Bachelor of Science - Information Technology

William Paterson University of New Jersey
Wayne, NJ
05-2024

Skills

    Remote Support

    Desktop Support

    Network Troubleshooting

    Software Installation

    Ticket Management

    Team Player

    Time Management

Certification

  • Comptia A+
  • Certified Datto RMM Technician
  • Certified Autotask PSA Technician

Timeline

Survey Technician

M&J Engineering
06.2025 - Current

Security Analyst

Security Validation
09.2024 - 04.2025

Information Technology Intern

Christ Church
10.2022 - 03.2023

Bachelor of Science - Information Technology

William Paterson University of New Jersey