Jaden Gadsden
Senoia,GA
Summary
A natural leader and learner experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Extremely driven and will exceed any expectations made. Relevant and up-to-date experience working with technology to improve practices in the workplace.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Experience Manager
Five Below
Peachtree City, GA
09.2022 - Current
- Collaborated with other management members to ensure efficient work practices.
- Coordinated with other management members to devise and develop scheduling and delegating daily tasks.
- Guide subordinates and encourage employees to finish tasks in a timely manner.
- Managed inventory throughout the entire store.
- Kept track of sales and tasks through the use of Microsoft Office.
- Handled any monetary issues.
- Enhanced customer satisfaction by implementing a streamlined feedback system.
- Increased employee retention through effective training and mentorship programs.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
Support Lead
Five Below
Peachtree City, GA
09.2022 - Current
- Improved customer satisfaction by addressing and resolving support issues on time.
- Streamlined support processes for increased efficiency and better response times.
- Assisted higher management with inventory, shipment, customer issues, monetary issues and more.
- Delegated tasks to subordinates.
Cashier
Five Below
Peachtree City, GA
09.2022 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in-store.
Hostess/Barista
Highland Bakery And Kitchen
Peachtree City, GA
03.2022 - 05.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Cashier/Usher
NCG Cinemas
Sharpsburg, GA
04.2021 - 09.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a clean theater environment for customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Sales Associate
Walmart
Peachtree City, GA
12.2020 - 04.2021
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Assisted customers in the fitting room area.
- Assisted customers with inquiries over the phone and transferred them to the correct department if needed.
- Maintained a clean and positive store environment for customers.
Education
Bachelor of Arts - Education
Western Governors University
Salt Lake City, UT12.2027
High School Diploma -
Mcintosh High School
Peachtree City, GA05.2022
Skills
- Customer Acquisition
- Data Analytics
- Procedure writing
- Account Management
- Strong verbal and written communication
- Attention to detail
- Great adaptability and flexibility
- Strong leadership
- Proficient time management
- Ability to handle sensitive or confidential information
- Proficient with Microsoft platforms such as Word, Excel, PowerPoint, and Teams
- Ability to multitask
- Ability to learn quickly
- Critical thinking
- High concentration
- Ability to understand basic software
Certification
- Complete Data Entry Skills Course Certified - Udemy
Certificate of Completion:
https://udemy-certificate.s3.amazonaws.com/image/UC-499ca330-230c-4b00-8466-1213adf0dd81.jpg
Timeline
Customer Experience Manager
Five Below
09.2022 - Current
Support Lead
Five Below
09.2022 - Current
Cashier
Five Below
09.2022 - Current
Hostess/Barista
Highland Bakery And Kitchen
03.2022 - 05.2022
Cashier/Usher
NCG Cinemas
04.2021 - 09.2021
Sales Associate
Walmart
12.2020 - 04.2021
Bachelor of Arts - Education
Western Governors University
High School Diploma -
Mcintosh High School