Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Licenses
Work Availability
Timeline
Generic
Jaden Gallegos

Jaden Gallegos

San Antonio

Summary

Offering solid foundation in customer service and cash management, ready to learn and grow in this role. Brings aptitude for handling cash and providing excellent customer interactions. Ready to use and develop skills in transaction processing and customer service in [Desired Position] role.

Dedicated Full Service Associate passionate about customer service. Focused on solving routine and complex problems to maintain customer satisfaction.

Highly reliable retail worker prepared to excel in managing cash transactions and providing friendly customer service. Known for ensuring transaction accuracy and resolving customer inquiries with professionalism. Emphasizes teamwork and adaptability, with strong cash handling and customer service skills.

Offering strong interpersonal and communication skills, coupled with solid understanding of customer service principles. Produces ability to quickly learn and apply new financial concepts and banking software. Ready to use and develop customer service skills and technical proficiency in Retail Personal Banker role.

Overview

5
5
years of professional experience
1
1
Certification
1
1

License

Work History

Non-Certified Pharmacy Technician

Walgreens
09.2022 - 12.2023
  • At Walgreens, I have been a non-certified Pharmacy Technician since September of 2022 to current time
  • As a non-certified Technician I would help help the pharmacy such as checking customers out, filing prescriptions, taking truck deliveries from Cenfill and filing prescriptions and putting medications in their designated areas
  • I also have my Dora License so I am able to fill prescriptions and I know how the computer system very well and customer assurance
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.

Designated Hitter

Walgreens
12.2021 - 12.2023
  • Customer Service Associate: help customers with any questions or problems they have
  • I started this job in Norfolk, Virginia but transferred to Colorado Springs, Colorado
  • Help customers find what they're looking for or provide an alternative item
  • Face the store to make it look neat
  • Put up merchandise deliveries the same day
  • Clean the store
  • I also help in the pharmacy every shift I work
  • In the pharmacy I work with insurance issues or putting in insurance in the patients profile and I'm able to fill prescriptions due to having a certificate
  • Efficiently managed multiple tasks simultaneously, balancing the needs of customers with store responsibilities effectively.
  • Prepared merchandise displays according to store guidelines, driving interest in featured products and promotions.
  • Resolved customer complaints professionally, turning negative experiences into opportunities for improvement.
  • Assisted customers with locating items throughout the store quickly, ensuring a seamless shopping experience.
  • Streamlined inventory management for optimal stock availability and reduced waste.
  • Handled cash transactions accurately, contributing to overall store efficiency and financial integrity.
  • Processed returns and exchanges with professionalism and attention to detail, ensuring customer satisfaction.
  • Trained new employees on store procedures and protocols, fostering a positive work culture that prioritized teamwork and collaboration.
  • Enhanced customer experience by providing prompt and efficient service as a Designated Hitter.
  • Participated in ongoing training sessions provided by the company to maintain a high level of expertise and knowledge within the role.
  • Conducted regular inventory checks to maintain accuracy within the system, reducing instances of stock discrepancies or shortages.

Pawn Broker/Sales Associate

Sandfiddler
07.2020 - 11.2021
  • Working at pawn shop, I work 5 days a week for 9 hours and I use customer service everyday at work and try help people when needed
  • In this job I have communication skills, customer service skills, cashiering skills, Sales skills, cleaning skills to an extent and I accomplished a good and buy license for the pawn shop
  • Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
  • Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.

Waitress

The Summit InterQuest
10.2018 - 11.2019
  • Handled 5 tables daily
  • Took food and drink orders
  • Welcomed guests as they arrived
  • Served meals
  • Checked on guests frequently
  • Cleared tables
  • Managed cash, check, credit orders
  • Maintained a clean work area

Retail Sales Associate

rue21
03.2019 - 09.2019
  • Neatly stocked merchandise on sales floor
  • Issued refunds and store credit vouchers
  • Maintained cleanliness of Rue21

Education

High school diploma -

Sand Creek High School
Colorado Springs, CO
05.2019

Skills

  • Cashiering
  • Restaurant Experience
  • Customer service
  • Host/Hostess
  • Cleaning Experience
  • Merchandising
  • Food Service
  • Sales
  • Communication skills
  • POS
  • Cash handling
  • Non-certified Pharmacy Technician
  • Stocking
  • Busser
  • Retail sales
  • Serving Experience
  • Problem-solving skills
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • HIPAA
  • Labeling accuracy
  • Stocking shelves

Certification

  • Property & Casualty License, 11/01/24, 10/01/26
  • Driver's License, 10/01/21, 10/01/26
  • Dora License, 09/01/22, 05/01/24, This license helps me with being a non-certified pharmacy technician by filling prescriptions and updating patients profiles and doing more in the pharmacy.

Personal Information

Work Permit: Authorized to work in the US for any employer

Licenses

While working at Walgreens Co., as a non-certified pharmacy technician, I was required to get a Dora license. It was a temporary license for me to be able to work in the pharmacy under certain limitations. The license allowed me to help with customers, correctly label and fill prescriptions, stock medications in the appropriate space, I was able to help customers if there was an issue with insurance or if a prescription was not correct. 


In 2024, I started an online course to receive my Property and Casualty insurance agent license and in November of 2024, I passed the state exam and received my Insurance license.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Non-Certified Pharmacy Technician

Walgreens
09.2022 - 12.2023

Designated Hitter

Walgreens
12.2021 - 12.2023

Pawn Broker/Sales Associate

Sandfiddler
07.2020 - 11.2021

Retail Sales Associate

rue21
03.2019 - 09.2019

Waitress

The Summit InterQuest
10.2018 - 11.2019

High school diploma -

Sand Creek High School
Jaden Gallegos