Jaden Keels
Laurel,MD
Summary
Insightful UX Researcher and Behavioral Data Analyst with 4+ years of experience in end-to-end user research within academic and AI-driven environments. Expertise in mixed-methods research, usability testing, and behavioral analysis. Developed AI-powered experiences and utilized Figma for user-centered design, effectively translating insights into product enhancements. Proficient in Python, SPSS, and data visualization.
Overview
3
3
years of professional experience
Work History
Fraud Investigator (Behavioral Data & Fraud Analysis)
Maryland Department of Labor – Benefit Payment Control
Baltimore, MD
07.2025 - Current
- Conduct end-to-end investigations by synthesizing quantitative data with qualitative sources, including claimant statements, affidavits, and supporting documentation, to develop well-supported conclusions.
- Analyzed high-volume behavioral and claims data to identify patterns, anomalies, and indicators of potentially fraudulent behavior, applying evidence-based analysis to support complex investigations.
- Identify recurring behavioral trends and translate findings into actionable insights that support decision-making, risk mitigation, and process improvements.
- Maintained data integrity and confidentiality while managing detailed investigative records for high-volume cases, effectively prioritizing competing demands.
Data Analyst/UX Researcher
Center for Equitable AI & Machine Learning Systems Research Institute
Baltimore, MD
05.2024 - 08.2024
- Conducted end-to-end usability research and user testing with peers, identifying interaction patterns and friction points to enhance chatbot usability and user engagement.
- Designed chatbot front-end experience in Figma, creating user-centered interface mock-ups and interaction flows; collaborated with IBM AI technologies while exploring AWS backend infrastructure for conversational AI system.
- Applied human-centered design and behavioral research principles to evaluate and improve user interactions with emerging technologies.
- Designed and developed a fully functional AI chatbot using a corpus of 500+ user utterances, enabling users to interact with the system through varied conversational formats and intents.
Research Analyst Senior Investigator
RISE Research Lab – Morgan State University
Baltimore, MD
08.2023 - 12.2024
- Developed and implemented qualitative and quantitative research methodologies, including surveys and structured measures, to explore human behavior and psychological outcomes effectively.
- Led end-to-end behavioral research projects, overseeing research design, execution, and presentation of findings to ensure timely delivery and impactful insights.
- S synthesized complex research findings into actionable insights and presentations, effectively communicating results to stakeholders to inform decision-making.
Education
Bachelor of Science - Psychology
Morgan State University
Baltimore, MD12-2024
Skills
- Behavioral Data Analysis
- Anomaly Detection
- User research
- Usability Testing
- User Interviews
- Mixed methods research
- Mixed Methods
- Behavioral Research
- Research Design
- Data & Analytics: Python
- Pandas
- NumPy
- IBM SPSS
- Statistical Analysis
- Excel
- Data visualization techniques
- Conversational AI
- UX/UI & Design: Figma
- Human-Centered Design
- Interaction Design
- Prototyping
- User Flows
Timeline
Fraud Investigator (Behavioral Data & Fraud Analysis)
Maryland Department of Labor – Benefit Payment Control
07.2025 - Current
Data Analyst/UX Researcher
Center for Equitable AI & Machine Learning Systems Research Institute
05.2024 - 08.2024
Research Analyst Senior Investigator
RISE Research Lab – Morgan State University
08.2023 - 12.2024
Bachelor of Science - Psychology
Morgan State University