Jaden Kouba

Lead clients via Jetskis on a 60+ mile trip through Prince William Sound. Educate riders on operations of machines, local flora and fauna, glaciers, and Alaskan wilderness. Ensure guest safety at all times while providing an unforgettable experience.

• Guided groups through scenic tours, ensuring safety and enjoyment throughout experience.
• Provided detailed information on local wildlife and history, enhancing guest engagement.
• Assisted in the preparation of tour logistics, streamlining operational processes for efficiency.
• Adapted to diverse guest needs, delivering personalized experiences to enhance satisfaction.

• Performed installation and repair of plumbing systems
• Conducted routine maintenance on plumbing fixtures to prevent future issues

• Greeted members and guests, providing exceptional customer service to enhance member experience.
• Managed membership inquiries and processed sign-ups efficiently, ensuring accurate record-keeping.
• Maintained cleanliness of reception area and gym facilities, promoting a welcoming environment for all visitors.
• Assisted in scheduling fitness classes and personal training sessions.

• Led multi-day backpacking trips, ensuring safety and enjoyment for diverse groups.
• Designed and implemented engaging itineraries tailored to participant skill levels and interests.
• Instructed participants on outdoor skills, including navigation, cooking, and first aid techniques.

• Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
• Trained and supervised front desk staff, fostering a collaborative and efficient work environment.
• Implemented customer service protocols to enhance guest satisfaction and address inquiries effectively.
• Coordinated room assignments and reservations using property management systems for optimal occupancy rates.

• Established efficient cleaning protocols to enhance service quality and customer satisfaction.
• Managed scheduling and staffing to ensure optimal service coverage and operational efficiency.
• Trained and mentored new employees on best practices in cleaning techniques and safety procedures.
• Developed customer relationships through direct communication and personalized service offerings.

Provided excellent service in extremely high volume establishment.

• Developed personalized financial plans to meet client goals and enhance investment strategies.
• Analyzed market trends and provided insights to optimize client portfolios and reduce risk exposure.
• Facilitated client meetings to assess financial needs and communicate investment options effectively.

• Managed Excavation Team (2 yrs) - responsible for large scale underground repairs and replacements of services
• Brought in $1 Million + in revenue performing residential and commerical services
• Trained apprentices in both plumbing skills and sales