Summary
Overview
Work History
Education
Skills
Timeline
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Jaden Mendoza

Phoenix,Arizona

Summary

Experienced in a fast-paced, customer-focused environment, skilled in communication and conflict resolution. Seeking a transition into a new field to apply expertise in building rapport and efficiently resolving issues. Dedicated to fostering positive relationships and driving success in future role.

Overview

5
5
years of professional experience

Work History

Guest Service Representative

Arizona Diamondbacks
03.2025 - Current
  • Resolved guest complaints to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to create loyalty and repeat business.
  • Help guests with directions, seating, and general information about the ballpark.
  • Scan tickets and assist with entry at gates.

Stocker/Cashier

The Grid
09.2024 - 04.2025
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.

Sports Content Writer (Intern)

Fantom Sports Industries
01.2024 - 06.2024
  • Conducted in-depth research on current sports events, trends, and stories to create compelling and accurate content.
  • Wrote and published articles on various sports news, ensuring clarity, engagement, and adherence to editorial standards.
  • Edited and refined articles for publication, improving readability and ensuring consistency in tone and style across the platform.

Umpire

Official Finders LLC
05.2022 - 07.2022
  • Officiated little league baseball games in the Chicagoland area, ensuring fair play and maintaining a positive atmosphere for players and spectators.
  • Provided guidance and support to young athletes, fostering their development and enjoyment of the game.

Moving Crew

College Movers
08.2021 - 04.2022
  • Coordinated and executed household moves, including carefully packing, loading, and unloading items.
  • Demonstrated strong teamwork and problem-solving skills during challenging moves and tight schedules.

Front Desk Associate

Snap Fitness
10.2020 - 03.2021
  • Welcomed and signed up new members, providing information on membership options and benefits.
  • Maintained a clean and organized gym environment, ensuring equipment was in proper condition and the facility met health and safety standards.
  • Assisted members with inquiries and addressed issues, enhancing their overall gym experience.

Education

Bachelor of Science - Sports and Entertainment Management

Grand Canyon University
Phoenix, Arizona
04.2025

Skills

  • Content Creation: Experienced in researching, writing, and editing sports articles for publication
  • Customer Service: Provided assistance and addressed member needs at a gym, enhancing customer satisfaction
  • Teamwork: Collaborated effectively with team members during moving operations and event setups
  • Facility Management: Maintained cleanliness and organization of gym facilities
  • Communication: Strong verbal and written communication skills, honed through customer interactions and content writing

Timeline

Guest Service Representative

Arizona Diamondbacks
03.2025 - Current

Stocker/Cashier

The Grid
09.2024 - 04.2025

Sports Content Writer (Intern)

Fantom Sports Industries
01.2024 - 06.2024

Umpire

Official Finders LLC
05.2022 - 07.2022

Moving Crew

College Movers
08.2021 - 04.2022

Front Desk Associate

Snap Fitness
10.2020 - 03.2021

Bachelor of Science - Sports and Entertainment Management

Grand Canyon University

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Jaden Mendoza