Jaden Pinckney
Brooklyn,NY
Summary
Meticulous professional with over 8 years of expertise in cleaning and customer service, specializing in maintenance reporting and safety compliance to uphold hygienic standards for staff and passengers.
Overview
11
11
years of professional experience
Work History
Station Cleaner
MTA New York City Transit
New York, NY
04.2017 - Current
- Perform routine cleaning of transit facilities to maintain hygienic environments for staff and passengers.
- Scrub walls to remove scuff marks or stains.
- Transport trash bags to designated disposal areas.
- Monitor and report any maintenance issues to ensure prompt attention and resolution.
- Participate in safety drills and training sessions to stay updated on emergency procedures, and compliance requirements.
- Assist customers with directions.
- Support customers when purchasing OMNY cards, Tap and Pay.
Customer service
Jacob Javits Convention Center
New York, NY
03.2016 - 03.2017
- Answered customers' inquiries and provided accurate information regarding events.
- Helped organized events with event planners.
- Gathered customer feedback through surveys and used the data to improve customer service.
Mailroom Associate
Tishman Speyer
New York, NY
03.2015 - 03.2016
- Sorted incoming mail and packages for efficient distribution throughout the office.
- Coordinated mail delivery schedules to ensure timely receipt of correspondence.
- Maintained cleanliness and organization of mailroom workspace to enhance efficiency.
- Assisted in shipping operations by packaging and labeling outgoing parcels correctly.
- Facilitated interdepartmental communication by delivering important documents promptly.
- Handled sensitive documents with discretion and adhered to confidentiality protocols.
- Tracked and recorded incoming and outgoing mail to maintain accurate documentation.
- Conducted regular inventory checks of office supplies and requested replenishments.
Education
High School Diploma -
Automotive
Brooklyn, NY06-2009
Some College (No Degree) - Computer Software
Borough of Manhattan Community College
New York (City), NYSkills
- Cleaning techniques and hygiene standards
- Maintenance reporting and safety compliance
- Time management and customer service
- Mail sorting and delivery coordination
References
References available upon request.
Timeline
Station Cleaner
MTA New York City Transit
04.2017 - Current
Customer service
Jacob Javits Convention Center
03.2016 - 03.2017
Mailroom Associate
Tishman Speyer
03.2015 - 03.2016
High School Diploma -
Automotive
Some College (No Degree) - Computer Software
Borough of Manhattan Community College