Jaden Ponce
Brandon
Summary
Dedicated healthcare professional with a keen eye for accurate documentation and a passion for patient care. Proficient in medical terminology, electronic health records, and providing support to clinical staff. Strong collaborator who excels in adapting to changing needs and consistently delivers reliable results. Recognized for exceptional attention to detail, effective communication skills, and unwavering commitment to excellence in clinical settings. Additionally, I am someone looking to expand upon my horizons and assist patient flow within a more sophisticated setting to better assist a company.
Overview
7
7
years of professional experience
Work History
Medical Scribe Ambassador
Scribe America
07.2023 - Current
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Advanced understanding of complex medical terminology through consistent application in daily tasks, ensuring accuracy in all written communications.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
Teller
Wells Fargo
03.2024 - 06.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Completed highly accurate, high-volume money counts via both manual and Electronically driven approaches.
Customer Service Representative
Bj's Wholesale Club
12.2018 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Utilized electronic devices in order to assist members of the club on how to acquire credit cards and the best possible plans for them.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Associate's Degree - Associate of Arts
Broward College
Hollywood, FL01.2020
Skills
- Strong communication skills
- Adaptability in Fast-paced environments
- Documentation skills
- Continuous learning mindset
- Team collaboration strength
- Medical transcription
- Clinical support
- Problem-solving
- Computer literacy proficiency
- FLUENT IN Spanish
- Critical thinking
- Diagnostic coding
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Teller
Wells Fargo
03.2024 - 06.2024
Medical Scribe Ambassador
Scribe America
07.2023 - Current
Customer Service Representative
Bj's Wholesale Club
12.2018 - 07.2023
Associate's Degree - Associate of Arts
Broward College
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