Jade S. Howell
Cypress,TX
Summary
Vigilant and proactive Security Officer with 10+ years of customer service experience. Skilled at handling and resolving conflicts professionally. Acting as a caretaker by assisting everyone who enters the facility with a high level of customer care by utilizing active listening, empathy and problem solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Receptionist
Howard Hughes, Allied Universal
The Woodlands, TX
03.2020 - Current
- Greets persons entering establishment, determine nature and purpose of visit and direct or escort them to specific destinations
- Provide assistance to employees and visitors in a courteous and professional manner
- Consistently and reliably reports for shifts to maintain coverage as the first point of contact
- Monitored the changes in the organization and adapted to the same
- Delivered a Front Desk/Receptionist role, being responsible for performing clerical tasks within an office setting to support daily operations
- Maintain constant communication with supervisors regarding daily activity reports
- Answer phones in a professional manner, providing answers when possible and taking messages when needed.
Security Professional
American Axle, Allied Universal Security Services, Systems and Solutions
Detroit, MI
06.2019 - 03.2020
- A shift lead dispatcher monitoring all areas of facilities on CCTV cameras
- Checked for proper identification when employee and contractor badges were given out
- Assisted employees with questions and concerns of building policy and aiding them with the best solutions to whatever issues that may arise.
Campus Security Officer
Henry Ford, Securitas Security Services USA, Inc
Dearborn, MI
02.2017 - 05.2019
- Observed and reported activities and incidents at Henry Ford College for the security and safety of client property and personnel
- Provided parking lot escort for students and employees upon request
- Made periodic mobile and foot patrols of campus to check for irregularities
- Enforced regulations and directives for the site pertaining to personnel, visitors, and premises.
Pet Care Specialist
Petsmart
Southfield, MI
06.2011 - 01.2017
- Gave dogs food and water throughout the day
- Handled bathing and grooming tasks
- Cleaned and maintained kennels, keeping them free of waste, fur/hair, and other unsanitary or hazardous materials
- Supervise play areas to ensure pet safety
- Kept records of feeding and walking schedules for each animal
- Performed light receptionist duties, such as answering phones and emails
Education
Obtaining Bachelor's Degree - Psychology, General Studies
Capella University
General Studies -
Wayne State University
Detroit, MIDetroit Community High School
Detroit, MI06.2009
Skills
- Customer Service
- Problem Resolution
- Strategic Thinking
- Clear Communication
- Relationship Building
- Conflict Management
Certification
First Aid Certification
Timeline
Security Receptionist
Howard Hughes, Allied Universal
03.2020 - Current
Security Professional
American Axle, Allied Universal Security Services, Systems and Solutions
06.2019 - 03.2020
Campus Security Officer
Henry Ford, Securitas Security Services USA, Inc
02.2017 - 05.2019
Pet Care Specialist
Petsmart
06.2011 - 01.2017
Obtaining Bachelor's Degree - Psychology, General Studies
Capella University
General Studies -
Wayne State University
Detroit Community High School
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