Jadi Thomas
Pleasant Hill
Summary
Go getter who thrives in a fast paced and positive environment. Able to work well independently or as a team. 10+ years of experience in retail, and retail management.
Overview
16
16
years of professional experience
Work History
Retail Banking Specialist
West Bank
West Des Moines
10.2024 - Current
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Answered customer inquiries regarding bank products and services.
- Assisted customers in opening new accounts and completing required paperwork.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Performed special services for customers, ordering bank cards and checks.
- Offered flexibility to maintain coverage at all locations.
Product Support Specialist
DHI Group Inc.
Des Moines
04.2024 - 07.2024
- Assisted customers with all levels of troubleshooting pertaining to our services.
- Managed client accounts.
- Provided technical support to customers via phone, email and chat.
- Documented all customer interactions.
- Researched and identified solutions to customer inquiries and escalated unresolved issues to appropriate team members.
Special Education Paraprofessional
Southeast Polk community School District
Altoona
12.2023 - 04.2024
- Assisted teachers in creating and implementing Individualized Education Plans for students with special needs.
- Provided one-on-one instruction to students who needed extra help with learning tasks.
- Collaborated with classroom teachers to modify educational materials to meet the individual needs of each student.
- Monitored behavior of students in order to ensure a safe, positive learning environment.
Assistant Branch Manager
Journey Credit Union
Des Moines
03.2023 - 12.2023
- Manage and inspire our team to meet their goals.
- Creating the schedule to ensure proper staff coverage.
- Assign duties as needed employees, and work with them to ensure understanding and completion.
- Decision and fund vehicle, real estate, or personal loans.
- Verify cash by balancing cash drawers and vault daily.
- Cash ordering
- ATM balancing
- Branch supply order
Client Relationship Consultant
U.S. Bank
Newton
05.2021 - 03.2023
- Work closely with clients to develop relationships, and offer products to meet their needs
- Work client lead lists
- Open new accounts
- Produce loans
- Work front line as needed
- Assist in deposits, withdrawals, payments
- Keep accurate drawer count
FSA Supervisor
Affinity Credit Union
Des Moines
04.2020 - 05.2021
- Assist in interviewing and hiring new FSAs
- Training and development of new FSAs
- Train on products and services
- Create and maintain schedules
- Manage FSA time cards
- Order cash from Federal Reserve
- Maintain ATM
- Maintain TCRs
- Balance general ledgers
- Balance vault
- Handle member escalations
- Open new accounts
- Branch supply order
- Assist with member transactions as needed
- Help other departments as needed
Loan Processor
Affinity Credit Union
Des Moines
10.2018 - 05.2021
- Audit new loans and credit cards to ensure they follow our guidelines
- Build and fund indirect loans. Log and maintain all titles for collateral
- Point of contact for insurance companies due to total losses and proof of insurance
- Pay homeowners insurance
- Process gap and debt protection claims
- File and release mortgages
- Pay property taxes and maintain escrow accounts
- Correct credit report discrepancies
- Balance General Ledgers
- Assist FSA line with questions, getting cash from the vault, etc.
- Fill in on FSA line and assist with member transactions as needed
Full Time Assistant Store Manager
Maurices, A Division Of Ascena Retail Group
Altoona
10.2017 - 10.2018
- Help recruit and train new stylists
- Work one on one with stylists and customers to help achieve daily sales goals
- Help create incentives to reach sales goals
- Work registers
- Balance cash drawers at open and close
- Process payroll
- Process freight
- Store set up
- Sign and sale changes.
Server/Bartender
Spectators
Altoona
02.2017 - 09.2017
- Memorize menu items
- Help train new servers
- Take orders and deliver drinks and food in a timely manner
- Help restock and clean server stations
- Help restock and clean bar.
Salon Director
Sun Tan City
Altoona
09.2013 - 08.2017
- Hire and train new Tanning Consultants
- Scheduling
- Balance drawers and make deposits
- Handle customer escalations
- Supply orders
- Salon Inventory
- Lotion trainings
- Work with district manager to create incentives and help drive sales
- Sell products and services
- Clean beds and salon daily
Preschool Assistant Teacher
Nannies Unlimited
Pleasant Hill
07.2010 - 09.2013
- Support lead teacher with daily classroom activities.
- Instructed and assisted students during activities.
- Supervised students inside the classroom and outside the classroom during recess, lunch, and breaks.
- Created and assembled classroom displays and decorations.
- Built positive relationships with students, parents and teaching staff.
- Engaged with children on individual basis to build positive and trusting relationships.
- Communicated with parents regularly to maintain student progress.
Education
Southeast Polk High School
2010
Skills
- Training and development
- Sales
- Customer service
- Quick learner
- Communication
Timeline
Retail Banking Specialist
West Bank
10.2024 - Current
Product Support Specialist
DHI Group Inc.
04.2024 - 07.2024
Special Education Paraprofessional
Southeast Polk community School District
12.2023 - 04.2024
Assistant Branch Manager
Journey Credit Union
03.2023 - 12.2023
Client Relationship Consultant
U.S. Bank
05.2021 - 03.2023
FSA Supervisor
Affinity Credit Union
04.2020 - 05.2021
Loan Processor
Affinity Credit Union
10.2018 - 05.2021
Full Time Assistant Store Manager
Maurices, A Division Of Ascena Retail Group
10.2017 - 10.2018
Server/Bartender
Spectators
02.2017 - 09.2017
Salon Director
Sun Tan City
09.2013 - 08.2017
Preschool Assistant Teacher
Nannies Unlimited
07.2010 - 09.2013
Southeast Polk High School