Jadica Young

• Managed incoming payments, ensuring timely collection and accurate application through ERP systems, including EBE, TMW, and Collect-IT.
• Communicated with clients to resolve billing discrepancies and prepared aging reports to facilitate account follow-up.
• Collaborated with internal teams to align billing records, enhancing accuracy of financial reporting.
• Collaborated with sales teams to resolve billing discrepancies promptly.
• Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.

• Processed incoming payments accurately, ensuring timely application to customer accounts.
• Analyzed payment trends to identify potential issues and recommend solutions for increased revenue collection.
• Assisted in month-end closing activities by ensuring all cash applications were accurately recorded and processed in a timely manner.
• Implemented streamlined cash application procedures, enhancing operational efficiency and reducing processing time.

• Coordinated project schedules, ensuring timely completion of deliverables across multiple teams.
• Developed and maintained project documentation, enhancing transparency and tracking progress.
• Assisted in budget management by monitoring expenses and identifying cost-saving opportunities.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.

Related Coursework: Business Analytics, Operations and Supply Chain Management, Project Management, Corporate Finance.

• 4.0 GPA

• 3.98 GPA
• Member of The National Society of Leadership and Success