Jadir Williams
Orlando
Summary
Proficient in problem solving and conflict resolution, with hands-on experience in troubleshooting system malfunctions and optimizing workflows. Coordinated baggage handling operations while adhering to safety protocols, ensuring timely aircraft departures. In IT roles, provided comprehensive support for network connectivity, conducted regular system updates, and resolved user issues effectively. Collaborated with teams to enhance operational processes during peak hours, demonstrating strong time management skills.
Overview
6
6
years of professional experience
Work History
Ground Service Ramp Agent
Dnata
Orlando
09.2023 - 06.2025
- Operated ground support equipment for aircraft loading and unloading.
- Coordinated baggage handling to ensure timely aircraft departures.
- Monitored safety protocols to maintain a secure ramp environment.
- Communicated effectively with flight crews and ground staff for operational efficiency.
- Trained new staff on ramp procedures and safety protocols.
- Followed strict security protocols while handling luggage, cargo and mail bags.
- Collaborated with team members to optimize workflow during peak hours.
IT Technician
Global one networks
Orlando
11.2019 - 03.2022
- Installed and configured computer hardware and software for end users.
- Provided technical support for network connectivity and issues.
- Assisted in troubleshooting system malfunctions and resolving user problems.
- Conducted regular system updates and patch management to ensure security.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
Education
High School Diploma -
University High School
Orange City, FL05-2016
Skills
- Trouble shooting
- Technical troubleshooting
- Equipment maintenance
- Conflict resolution
- Problem solving
- Time management
- Employee training
Timeline
Ground Service Ramp Agent
Dnata
09.2023 - 06.2025
IT Technician
Global one networks
11.2019 - 03.2022
High School Diploma -
University High School