Jadiyah Rice
Greenville,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Maximus
11.2022 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Unemployment
Unemployment
04.2022 - 10.2022
Customer Service Representative
Alorica
03.2022 - 04.2022
- Responsibilities Communicate inbound virtual calls
- Verify customer information
- Maintain diplomacy and tact when dealing with upset or escalated calls
- Escalate customer complaints and/or calls through the appropriate channel to management.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Assembled, sealed and loaded packages into correct trucks.
Packer Associate
Altrista
01.2022 - 02.2022
- Quickly and properly wrapped and boxed kitty litter, maintaining uniformity to meet fulfillment targets.
- Maintained safety and efficiency while loading over 50 pounds of kitty litter onto pallets
Warehouse Associate
Evobox
11.2021 - 12.2021
- Wrapped pallets in shrink wrap prior to loading.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
Customer Service Representative
Alorica
06.2021 - 09.2021
- Escalate customer complaints and/or calls through the appropriate channel to management
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Cashier
Crumble Cookies
05.2021 - 05.2021
- Operate cash register and consistently provide accurate accountability of cash/credit transactions
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Restocked and organized merchandise in front lanes.
Quality Auditor
DSV Solutions
10.2020 - 04.2021
- Scan Tries barcode into a scan gun
- Check the tires to make sure they are the correct tires & Sign off on paperwork
- Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement.
Assembly Line
Yenfang
08.2020 - 09.2020
- Organized work to meet demanding production goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
Cashier
Walmart
08.2019 - 08.2020
- Operate cash register and consistently provide accurate accountability of cash/credit transactions
- Work 30-35 hours per week
- Responsible training new employees, as needed
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Retrieved items for customers and verified prices.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
Cashier
Wendy's
05.2019 - 08.2019
- Operate register and take orders at the front counter and drive-thru
- Prep food and dining room prior to opening each day
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Cashier
Bilo
12.2017 - 05.2019
- Work 20-30 hours per week while maintaining school responsibilities
- Greet customers and provide friendly customers service
- Operate cash register and consistently provide accurate accountability of cash/credit transactions
- Responsible training new employees, as needed
Cashier
Zaxby's Restaurant
07.2017 - 12.2017
- Provide excellent customer service and maintained restaurant quality and cleanliness
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Prepared food items by following recipes and product directions.
Education
High School Diploma -
Clinton High School
Clinton, SC06.2019
Skills
- Call Center Inbound/Outbound calls
- Accounts Payable and Accounts Receivable
- Data Entry
- Written Communication
- Cash Handling
- Multitasking Abilities
- High-Volume Call Centers
- Call Transfers
Timeline
Customer Service Representative
Maximus
11.2022 - 12.2022
Unemployment
Unemployment
04.2022 - 10.2022
Customer Service Representative
Alorica
03.2022 - 04.2022
Packer Associate
Altrista
01.2022 - 02.2022
Warehouse Associate
Evobox
11.2021 - 12.2021
Customer Service Representative
Alorica
06.2021 - 09.2021
Cashier
Crumble Cookies
05.2021 - 05.2021
Quality Auditor
DSV Solutions
10.2020 - 04.2021
Assembly Line
Yenfang
08.2020 - 09.2020
Cashier
Walmart
08.2019 - 08.2020
Cashier
Wendy's
05.2019 - 08.2019
Cashier
Bilo
12.2017 - 05.2019
Cashier
Zaxby's Restaurant
07.2017 - 12.2017
High School Diploma -
Clinton High School
Similar Profiles
Nicole JuradoNicole Jurado
Bilingual Customer Service Representative at MaximusBilingual Customer Service Representative at Maximus
Keona RichardsonKeona Richardson
Human Resources Manager at MaximusHuman Resources Manager at Maximus
Lamondre HowardLamondre Howard
Customer Service Representive at MaximusCustomer Service Representive at Maximus
Jillian BethellJillian Bethell
Quality Analyst at MaximusQuality Analyst at Maximus
Hayley EvansHayley Evans
Executive Assistant to the CEO of an Architecture & Design Firm at BELAY Solutions, LLCExecutive Assistant to the CEO of an Architecture & Design Firm at BELAY Solutions, LLC