Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jadnia Nava

Waukegan,IL

Summary

My name is Jadnia Nava and I am an organized and dependable Medical Assistant and Certified Pharmacy Technician whom is successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Establishes policies and action plans to guarantee success and optimal team performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walgreens
12.2019 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Reviewed and verified customer information and insurance provider information.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Collected co-payments or full payments from customers.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Counted, measured and compounded medications following standard procedures.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment.
  • Entered and processed patients' prescriptions into internal system.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Retail Sales Associate

Ulta
11.2018 - 11.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

High School Diploma -

Waukegan High School
Waukegan, IL
05.2019

Skills

  • Bilingual
  • Critical Thinking Skills
  • Active Learner
  • Microsoft Office
  • Decision Making
  • Adaptability
  • Stocking Medications
  • Drug Inventory Control
  • Resolving Complaints
  • Drug Compounding
  • Prescriptions Management
  • Assisting Pharmacists
  • HIPAA Regulations
  • Product and Service Merchandising

Certification

  • CPhT - Certified Pharmacy Technician
  • First Aid/CPR Certified

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Certified Pharmacy Technician

Walgreens
12.2019 - Current

Retail Sales Associate

Ulta
11.2018 - 11.2019

High School Diploma -

Waukegan High School

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Jadnia Nava