J'adore McLeod

• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.
• Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
• Maintained balanced cash drawer with correct money values and accurate documentation.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

• Promoted building security by being aware of all people entering and exiting the residence hall and logging guests as well as infractions of University policy or safety codes.
• Ensured quality customer service by being a resource for information via phone and in person, checking out items to residents, and generally being a positive person to greet each resident and guest who enters the community.
• Front of line for security and customer service in the residence halls

Supported organized events and shown strong involvement to meetings and online presence.

• Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
• Worked with staff members to design comprehensive and individualized solutions that directly impacted the students.

• Learned how to market first business.
• Oversaw business budget planning, accounting functions, and purchasing.
• Managed the revenue from every sale
• Consulted with customers to assess needs and propose optimal solutions.
• Managed day-to-day business operations.
• Generated revenues yearly and effectively capitalized on growth.

• In charge of electronic orders and refunds
• Acquired skilled in hospitality
• Experience at resolving conflict and coming up with solutions.

• Took on leadership roles such as the manager position
• Organized Schedules for the employees
• Responsible for the money and keeping track of sales each week