Jadoryon Nicholas
Raleigh,North Carolina
Summary
Hardworking and reliable Retail Sales Associate with strong ability in Customer Service. Offering hard work and a positive, friendly attitude. Highly organized, proactive and punctual with team-oriented mentality.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Kohl's
Raleigh, NC
08.2021 - 04.2023
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Answered questions about current promotions and resolved issues according to store policies.
- Used product knowledge to suggest items to match client needs.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Responded to customer questions about products and services.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Managed cash register operations using POS system and processed sales and returns.
- Greeted and assisted customers in locating items and completing purchases.
- Assessed conflicts and identified solutions for clients promptly.
- Assisted in ringing up sales at registers and bagging merchandise.
- Helped customers select products best fitting personal needs.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Built customer loyalty by engaging with and identifying product needs of customers.
- Received and processed cash and credit payments for in-store purchases.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Recommended merchandise to customers based on needs and preferences.
- Assisted customers with product, promotion and policy information.
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
Education
High School Diploma -
Heritage High School
Wake Forest, NC06.2023
Skills
- Stocking and Receiving
- Self-Checkout Assistance
- Flexible Schedule
- Product Recommendations
- Customer Service
- POS System Operation
- Store Opening and Closing
- Problem-Solving
- Verbal and Written Communication
- Merchandising
- Teamwork and Collaboration
- Flexible Hours
- Adaptable and Flexible
- Exceeding Customer Expectations
- Building Customer Loyalty
- Ability to Lift 40 pounds
Timeline
Retail Sales Associate
Kohl's
08.2021 - 04.2023
High School Diploma -
Heritage High School