Jadrien Woods
Raleigh,NC
Summary
Results-driven Operations Coach adept at enhancing productivity and efficiency through well-coordinated task management. Specialize in workflow optimization, team leadership, and strategic planning to ensure operational excellence. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to mentor teams towards achieving organizational goals. Committed to fostering an environment of continuous improvement and professional development.
Overview
8
8
years of professional experience
Work History
Operations Coach
Maaco
Charlotte, NC
07.2020 - Current
- Lead and manage daily operations to align 180 locations with the company's strategic objectives, driving sales and unit count to remain positive year over year
- Currently, I have a 10.3% increase in sales year over year in my territory
- Collaborate with leadership and marketing teams to develop strategic plans that increase visibility and market presence by community involvement
- Analyze operational data to identify trends and make data-driven decisions, improving estimates and retention by 5% year over year
- Coach owners and staff to enhance communication, accountability, and alignment with organizational goals
Manager of New Unit Growth
Maaco/Take 5
Charlotte, NC
06.2019 - 07.2020
- Assist in planning and opening corporate and franchise locations
- Set-up or confirm proper set-up of all I.T
- Equipment and facilitate the download process of the P.O.S
- System
- Support owners and staff in operational training in all locations
- Supporting owners in creating a local marketing plan for grand openings
Managing Partner/General Manager
California Pizza Kitchen
Durham, NC
03.2017 - 06.2019
- Increased store profitability by 12% through cutting cost and ensuring staff compliance with procedure
- Increased guest count by 3% through partnering with schools and local businesses
- Assessed team proficiencies, identifying and targeting areas of improvement
- Streamlined operational efficiencies by coordinating staff development and succession planning
Education
Some College (No Degree) -
North Carolina A&T State University
Greensboro, NCSkills
- Operational Excellence
- Leadership and coaching
- Problem-solving and critical thinking
- Communication and collaboration
- Continuous improvement mindset
- Customer-centric focus
- Technical proficiency
Awards
Employee of the Quarter Maaco, 2023,
Employee of the Quarter Maaco 2022,
Managing Partner California Pizza Kitchen 2018
Timeline
Operations Coach
Maaco
07.2020 - Current
Manager of New Unit Growth
Maaco/Take 5
06.2019 - 07.2020
Managing Partner/General Manager
California Pizza Kitchen
03.2017 - 06.2019
Some College (No Degree) -
North Carolina A&T State University
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