Jadrienne Stalder
Magna,UT
Summary
Considerate Victim Advocate offering a 5-year history of client support, coordinating referrals to outside resources. Enthusiastic agent who's eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Advocacy.
Overview
7
7
years of professional experience
Work History
Customer Service Concierge
Ebay.com
Draper, UT
07.2017 - Current
- Care for high-end customers, providing elite resolutions to clients who create revenue of $10,000 or more per year.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills through email, chat and phone calls.
Court Specialist
Weber County Sheriff's Office
Ogden, UT
08.2016 - 07.2017
- Specialized in Corrections Records, fielding instructions and questions from judges, clerks and corrections staff as well as filing wide varieties of legal and judicial materials.
- Reviewed presented documents to ensure sex offenders could maintain compliance to Registry standards.
Intake Specialist
YCC Family Crisis Center
Ogden, UT
03.2016 - 07.2016
- Ensured federal and state grant compliance by maintaining and collecting daily, weekly and monthly statistics for shelter
- Provided quality care to clients by assisting with daily needs and crisis intervention as required
- Advocated in community for basic needs of shelter, such as donations and volunteers
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
Education
Master of Science - Marriage And Family
Brigham Young University - Idaho
Rexburg, ID06.2015
Skills
- Upbeat and Positive Personality
- Call Documentation
- Data Entry and Maintenance
- Customer Service Process Improvement
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
Timeline
Customer Service Concierge
Ebay.com
07.2017 - Current
Court Specialist
Weber County Sheriff's Office
08.2016 - 07.2017
Intake Specialist
YCC Family Crisis Center
03.2016 - 07.2016
Master of Science - Marriage And Family
Brigham Young University - Idaho
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