Jadyn Isaacs
Springville,IN
Summary
Detail-oriented professional with experience in quality control and customer service. Skilled in managing member inquiries and fostering positive relationships through effective communication and collaboration. Committed to improving service outcomes and ensuring regulatory compliance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
QUALITY CONTROL SERVICING SPECIALIST
Hoosier Hills Credit Union
Bedford, In
10.2023 - Current
- Managed member inquiries, providing accurate information and resolving issues efficiently.
- Monitored transaction activities for accuracy, identifying discrepancies and addressing concerns promptly.
- Collaborated with internal departments, facilitating seamless communication and coordination for optimal customer service experiences.
- Improved customer satisfaction by efficiently addressing and resolving servicing issues in a timely manner.
- Conducted thorough research on issues, providing accurate information to clients while adhering to regulatory guidelines and company policies.
- Review mortgage documents for accuracy.
- Maintained up-to-date knowledge of industry regulations to ensure compliance when handling sensitive customer information and transactions.
Associate Member Advisor
Hoosier Hills Credit Union
Bedford , IN
08.2022 - 10.2023
- Assisted members with account inquiries and transactions, ensuring accurate and efficient service delivery.
- Educated members on product offerings, enhancing customer engagement and satisfaction.
- Resolved member issues promptly, fostering positive relationships and trust within the community.
- Delivered exceptional customer service through active listening, empathy, and timely communication with members.
- Provided ongoing support to members, ensuring prompt resolution of issues and concerns.
Education
High School Diploma -
Private
Bedford InCertified Medical Biller -
AAPC
Dallas, TXCertification
AAPC Training Certified Medical Biller - 2026
Timeline
QUALITY CONTROL SERVICING SPECIALIST
Hoosier Hills Credit Union
10.2023 - Current
Associate Member Advisor
Hoosier Hills Credit Union
08.2022 - 10.2023
High School Diploma -
Private
Certified Medical Biller -
AAPC