Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Satterfield

Valrico,FL

Summary

Dynamic Quality Control Analyst with extensive experience at Mission Capital Advisors, excelling in regulatory compliance auditing and process development. Proven track record in enhancing operational integrity and implementing corrective actions. Adept at utilizing advanced Excel for data analysis while fostering a culture of continuous improvement through effective project management and training initiatives.

Overview

12
12
years of professional experience

Work History

Servicing Quality Control Analyst

Bakery Tilly
03.2021 - 05.2025
  • Perform monthly Servicing QC Audits for clients ensuring adherence to regulatory control guidelines.
  • Provide detailed exceptions cited during Servicing QC Audits.
  • Perform client due diligence assessments.
  • Research and respond to any client rebuttals.
  • Collaborate with Servicing QC Manager on new/changes to servicing related regulations, GSE, and agency guidelines.
  • Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.

Quality Control Specialist (Contract)

Treliant Risk Advisors
10.2019 - 03.2021
  • Analyzed loan files for SCRA compliance on consumer loans and mortgages.
  • Verified proper execution of foreclosure documentation.
  • Conducted audits to confirm compliance with state and federal foreclosure laws, enhancing operational integrity.

Project Lead/Trainer

Mission Capital Advisors, LLC
04.2018 - 10.2019
  • Led comprehensive new-hire orientations and training programs, enhancing onboarding efficiency.
  • Developed and enforced audit and training policies, ensuring compliance and quality standards.
  • Provided performance feedback to management, fostering a culture of continuous improvement.

Quality Control Analyst

Mission Capital Advisors, LLC
07.2016 - 04.2018
  • Conducted scheduled audits to ensure compliance with internal policies and investor guidelines, enhancing operational integrity.
  • Performed quality control on team processes, improving assignment validation and execution preparation efficiency.
  • Resolved collateral documentation discrepancies by assessing loan files for compliance issues, ensuring accuracy in legal and origination documents.
  • Secured file transfers for multiple investors.

Loan Servicing Rep III

HSBC Consumer and Mortgage Lending
02.2013 - 06.2016
  • Conducted scheduled audits and quality control checks to validate servicing activities.
  • Audited tax disbursements, researched variances, and corrected misapplied payments.
  • Performed reconciliation of escrow and non-escrow accounts, ensuring financial accuracy.
  • Researched and resolved documentation issues and collaborated with multiple departments.
  • Developed Excel spreadsheets for tracking audit status and customer account exceptions.

Education

High School Diploma -

Durant High School
Plant City, FL

Skills

  • Regulatory compliance auditing
  • Risk/security assessment
  • Organizational strategy development
  • Quality assurance testing
  • Process development
  • Workflow optimization
  • Quality control expertise
  • Project management
  • Audit remediation
  • Corrective actions
  • Quality management systems
  • Reconciliation and discrepancy resolution
  • Microsoft Office Suite (Word, Advanced Excel, PowerPoint, Outlook)
  • Loan servicing systems (eg, MSP, Black Knight)

Timeline

Servicing Quality Control Analyst

Bakery Tilly
03.2021 - 05.2025

Quality Control Specialist (Contract)

Treliant Risk Advisors
10.2019 - 03.2021

Project Lead/Trainer

Mission Capital Advisors, LLC
04.2018 - 10.2019

Quality Control Analyst

Mission Capital Advisors, LLC
07.2016 - 04.2018

Loan Servicing Rep III

HSBC Consumer and Mortgage Lending
02.2013 - 06.2016

High School Diploma -

Durant High School

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