Jadyn Jones
Cleveland,GA
Summary
Dynamic and results-driven professional with extensive experience, excelling in customer service and team training. Proven ability to enhance guest satisfaction through effective communication and upselling techniques. Skilled in inventory management and operational efficiency, fostering a collaborative environment that boosts team performance and loyalty.
I go through tasks efficiently and thoroughly to ensure correctness and customer satisfaction
Overview
4
4
years of professional experience
Work History
Server Assistant Manager
Two Tire Tavern
Helen, GA
06.2023 - 10.2024
- Assisted in daily operations to ensure efficient service delivery and guest satisfaction.
- Coordinated staff schedules to optimize coverage during peak hours and special events.
- Trained new staff on menu offerings, service standards, and operational procedures.
- Supported management in inventory control, ordering supplies, and maintaining stock levels.
- Monitored dining area for cleanliness and adherence to health regulations.
- Implemented upselling techniques to enhance guest experience and increase revenue.
- Resolved customer complaints promptly to maintain high service standards and loyalty.
- Collaborated with kitchen staff to streamline communication between front-of-house and back-of-house operations.
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
Server
Hooch Pizza and Wings
04.2022 - 03.2023
- Provided exceptional customer service, ensuring timely and accurate order delivery.
- Assisted in maintaining cleanliness and organization of dining area and kitchen.
- Collaborated with team members to streamline service processes during peak hours.
- Adapted quickly to menu changes, offering knowledgeable recommendations to guests.
- Managed cash register operations, accurately processing payments and handling transactions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Assistant Floor Manager
Marketing Alliance Inc.
Dalton, GA
02.2021 - 07.2022
- Supported daily operations by coordinating staff schedules and ensuring optimal floor coverage.
- Assisted in inventory management, including tracking stock levels and placing orders as needed.
- Facilitated employee training sessions to enhance team performance and customer service skills.
- Monitored sales performance and provided feedback to improve product placement strategies.
- Collaborated with management to develop operational strategies that improved workflow efficiency.
- Resolved customer inquiries promptly, maintaining high standards of service excellence.
- Enhanced team productivity by providing clear direction, setting goals, and maintaining open communication lines.
Education
High School Diploma - Academic
Pleasant Valley Innovative
Eton, GA06.2016
Skills
Great customer service
Ability to satisfy customers in a timely manner
Attentive and thorough with tasks or direction
Quick learner and technology savvy
Effective communication
Timeline
Server Assistant Manager
Two Tire Tavern
06.2023 - 10.2024
Server
Hooch Pizza and Wings
04.2022 - 03.2023
Assistant Floor Manager
Marketing Alliance Inc.
02.2021 - 07.2022
High School Diploma - Academic
Pleasant Valley Innovative