Jadyn Paz
San Juan Capistrano,CA
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate Worker
Kohls Department Store
06.2021 - 07.2023
- Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections, and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Was employee of the month during Christmas season of 2022
- Increased store credit conversion to meet end of day goal
- Had highest credit conversion on Black Friday, signing 6 people up for a Kohls Charge Card
Education
High School Diploma -
Laguna College of Art And Design
Laguna Beach, CA05.2027
Skills
- Brand Promotion
- Purchase Packaging
- POS System Operations
- Sales Goal Attainment
- Building Customer Loyalty
- Engaging with Diverse Customers
Accomplishments
Graduated from High School with a 4.2 GPA, earning the Magna Cum Lade title
Painting, reading, woodworking
As an inspiring artist, I love to paint. I hope to pursue becoming an artist full time thus am attending Laguna College of Art and Design.
I've always loved to read. I find it stimulates my mind more than anything else.
As I'm quite good with my hands, I took up Intro to Woodworking my senior year of high school and grew to love it.
Timeline
Retail Sales Associate Worker
Kohls Department Store
06.2021 - 07.2023
High School Diploma -
Laguna College of Art And Design