Jae Lynn Hornbeak
Norman,OK
Summary
To work in an agency, office, or credit union. To make the most of a degree of arts and sciences. Data Entry, Administrative, Clerical, Member Service Representative, and Front Desk receptionist, and call center positions,. To acquire a position in Customer Service, Case Management, and or Human Relations which are areas of focus and strength.
Overview
11
11
years of professional experience
Work History
Office Clerk
Galt Foundation
10.2021 - 03.2022
- Company Overview: Oklahoma Housing Finance Agency
- Operated telephones, screened and forwarded calls, took messages, and provided information
- Greeted public both professionally and pleasantly upon entrance
- Listened to and resolved complaints made by customers including public
- Looked up information for customers using software for storing, entering, and editing client information
- Had access to resourceful information allowing ability to direct public to other agencies that could further assist them
- Made copies, collected mail and distributed it accordingly, maintained important documents, having accountability of anything that was received
- Provided information regarding the agency such as location, programs, staff and services provided
- Received payments and recorded receipts for services
- Oklahoma Housing Finance Agency
Data Entry Clerk
Galt Foundation
01.2021 - 06.2021
- Company Overview: Oklahoma Tax Commission
- This position included me inputting a high volume of data from multiple sources into a database, ensuring that all necessary data is being entered and maintained
- In addition, I had to verify and edit data as needed
- I was also needed to open, sort, and separate mail coming in that had to do with taxes
- This included sorting payments, documents received, and determining if all needed documents were being received before files could be processed
- Oklahoma Tax Commission
Data Entry Clerk
Galt Foundation
01.2020 - 09.2020
- Company Overview: Oklahoma Tax Commission
- This position included inputting a high volume of data from multiple sources into a database, ensuring that all necessary data is being entered and maintained
- In addition, verifying and editing data as needed
- Performed other tasks such as opening and sorting mail
- Oklahoma Tax Commission
Clerk
Galt Foundation
02.2019 - 06.2019
- Company Overview: Oklahoma State Medical Board
- This position required minimal clerical tasks such as filing documents, sorting documents, mailing letters, certificates, and making copies
- Oklahoma State Medical Board
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Administrative Technician
Galt Foundation
01.2018 - 09.2018
- Company Overview: Oklahoma State Department of Health
- Search, maintain, and print vital records
- Data entry such as conducting and quality assuring a refund report
- Clerical responsibilities such as sorting, filing, and pulling filed documents
- Issuing receipts
- Using agency related software to access and maintain death and birth records
- Front desk responsibilities Greeting customers
- Excellent problem-solving skills when it comes to aggravated customers
- Alleviating and covering other employees for break and lunch as prompt as possible
- Switchboard experience
- Answering calls quickly and informatively while assisting customers in a timely manner
- Customers who were upset about wait times were assured and given a reasonable expectation set for the application process
- Oklahoma State Department of Health
Member Service Representative
Tinker Federal Credit Union
05.2017 - 08.2017
- Opened customer accounts and provided deposit and withdrawal receipts.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated and engaged customers with new bank products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Receptionist
Galt Foundation
06.2012 - 08.2012
- Company Overview: Oklahoma Housing Finance Agency
- Operated telephones, screened and forwarded calls, took messages, and provided information
- Greeted the public both professionally and pleasantly upon entrance
- Listened and resolved complaints made by customers and the public
- Looked up information for customers using computers and formal documents
- Accessed resourceful information allowing ability to direct public to other agencies that could assist them
- Transmitted information or documents to customers using the computer or via mail
- Filed and maintained important records
- Provided information regarding the agency such as location, programs, staff and services provided
- Received payments and recorded receipts for services
- Oklahoma Housing Finance Agency
Receptionist
Galt Foundation
06.2011 - 08.2011
- Company Overview: Oklahoma Housing Finance Agency
- Operated telephones, screened and forwarded calls, took messages, and provided information
- Greeted the public both professionally and pleasantly upon entrance
- Listened and resolved complaints made by customers and the public
- Looked up information for customers using computers and formal documents
- Accessed resourceful information allowing ability to direct public to other agencies that could assist them
- Transmitted information or documents to customers using the computer or via mail
- Filed and maintained important records
- Provided information regarding the agency such as location, programs, staff and services provided
- Received payments and recorded receipts for services
- Oklahoma Housing Finance Agency
Education
Bachelor's - Psychology
The University of Oklahoma
Norman, OK12.2014
Skills
- Microsoft Word
- PowerPoint
- Customer Service
- Critical Thinking
- Coordination
- Time Management
- Decision Making
- Revising
- Proofreading
- Reading Comprehension
- Willingness to Learn
- Collaboration
- Ability to Work Independently
- Oral Expression
- Speech Recognition
- Deductive Reasoning
- Adaptability
- Flexibility
- Problem Solving
- Cash Handling
- Teller Transactions
- Telephone reception
- Data entry
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Office Clerk
Galt Foundation
10.2021 - 03.2022
Data Entry Clerk
Galt Foundation
01.2021 - 06.2021
Data Entry Clerk
Galt Foundation
01.2020 - 09.2020
Clerk
Galt Foundation
02.2019 - 06.2019
Administrative Technician
Galt Foundation
01.2018 - 09.2018
Member Service Representative
Tinker Federal Credit Union
05.2017 - 08.2017
Receptionist
Galt Foundation
06.2012 - 08.2012
Receptionist
Galt Foundation
06.2011 - 08.2011
Bachelor's - Psychology
The University of Oklahoma
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