Jae Callis
Summary
Professional HR professional with proven experience in talent management, employee relations, and data analysis. Skilled in optimizing HR processes, improving employee engagement, and ensuring compliance with regulations. Strong focus on collaboration, adaptability, and delivering measurable results. Known for effective problem-solving, strategic thinking, detail-oriented, and excellent communication skills.
Overview
16
16
years of professional experience
Work History
HR Analyst
Verizon
GA Home Working
09.2022 - Current
- Engaged with multiple Centers of Excellence teams to reinforce Verizon company policies and ensure quality assurance and legal compliance.
- Workday Subject Matter Expert and lead Workday Point of Contact for HR Service Center US.
- Facilitated efficient management of daily case assignments to enhance workflow and meet deadlines.
- Evaluated the effectiveness of existing HR policies, recommending updates as needed based on best practices research findings.
- Streamlined project management practices while providing strategic HR insights to support team development and decision-making.
- In depth data analysis to obtain the root cause and provide an impactful resolution for case management.
- Implemented effective training programs tailored to individual employee needs, boosting skillsets and job satisfaction.
Consultant - HR Business Partner
Verizon
Alpharetta, GA
05.2024 - 09.2024
- Conducted thorough investigations into employee conflicts, improper sales practices, and corporate security issues to ensure organizational integrity.
- Utilized the HR Acuity platform for documentation of investigations, negotiations and employee relations cases.
- Assisted managers in executing HR functions to enhance strategic planning, establish goals, and evaluate performance and development objectives.
- Employed effective written and verbal communication techniques to deliver constructive and transparent feedback to client support groups.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Global Enterprise Advisor(Account Management)
Verizon
Alpharetta, GA
08.2020 - 09.2022
- Designed tailored solutions for clients, addressing unique challenges and optimizing operational efficiency.
- Dedicated account management for Delta Airlines corporation.
- Led efforts in contract negotiations, ensuring alignment with client expectations and objectives.
- Collaborated with cross-functional teams to drive client engagement initiatives.
- Directed the identification and development of solutions aimed at advancing digital transformation and improving client experiences.
- Proven ability to build relationships with clients and support the strategic use of data and emerging technologies to facilitate increased revenue and sustained business client retention.
Business Coordinator/Business Loyalty Coordinator
Verizon Wireless
Alpharetta, GA
06.2020 - 08.2020
- October 2019 Director’s club award recipient for BGCO Phone Team.
- High level client retention through various negotiation skills, executive relations, escalations, in-depth account review and special recommendations for SMB, National, and Government accounts.
- Elevated the client experience by providing exceptional support through sales recommendations of products and services.
- Employee Engagement Brand Ambassador leading the Culture Champion Role for BGCO - VBG.
- Oversaw Pilot Compass Project, ensuring successful tool implementation by providing targeted feedback and actionable enhancements.
Data Collections Specialist
Office Remedies Inc
Atlanta, GA
08.2015 - 10.2017
- Analyze monthly financial records and payroll data for over 200 small to large enterprise level business partners to compile statistical data used by federal government agencies.
- Exceed KPIs each month by achieving various contractual based metrics as one of the top performing data collection centers nationwide.
- Streamlined database management and scheduling processes to enhance efficiency and meet critical deadlines.
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Applied advanced statistical techniques and software tools to derive insights from data sets, enhancing decision-making processes in accordance with established Bureau of Labor Statistics standards.
Business Wireless Ticket Supervisor
Sprint
Atlanta, GA
04.2014 - 01.2015
- Utilized Verint and speech analytics systems to conduct bi-weekly monitoring evaluations, enhancing tech support agent performance.
- Analyzed and interpreted critical drivers influencing key metrics and outcomes.
- Championed process optimization initiatives to enhance operational efficiency.
- Cultivated a culture of positive employee engagement through targeted programs.
- Delivered strategic feedback to leadership on enhancing coaching and call handling techniques.
Client Support Supervisor/Trainer/Call Center Rep
Donnelly Communications
Atlanta, GA
10.2010 - 04.2014
- Conflict resolution regarding employee relations, performance and development action plans
- Developed and delivered comprehensive training programs to enhance staff proficiency in software applications and operational procedures within a vendor call center.
- Managed and provided accurate, specific, and timely performance feedback for agents to exhibit high performance driven behaviors.
- Hosted and facilitated presentations with internal and external stakeholders to communicate KPIs, implement new training initiatives, and client support strategies.
- Analyzed call performance through calibration processes for various clients, promoting a comprehensive one-call resolution approach to meet quality service standards.
Education
Bachelor of Science - Business Administration And Management
Strayer University
Atlanta, GAAssociate of Science - Fine Arts
Bauder College
AtlantaSkills
- Retail HR Business Partner experience
- Employee relations
- Grievance procedures
- Case analysis and management
- Fostering client connections and relationships
- Active listening
- Problem-solving aptitude
- Policy interpretation
- Human resources training and onboarding
- Project management
- Data verification
- Performance improvement strategies
Timeline
Consultant - HR Business Partner
Verizon
05.2024 - 09.2024
HR Analyst
Verizon
09.2022 - Current
Global Enterprise Advisor(Account Management)
Verizon
08.2020 - 09.2022
Business Coordinator/Business Loyalty Coordinator
Verizon Wireless
06.2020 - 08.2020
Data Collections Specialist
Office Remedies Inc
08.2015 - 10.2017
Business Wireless Ticket Supervisor
Sprint
04.2014 - 01.2015
Client Support Supervisor/Trainer/Call Center Rep
Donnelly Communications
10.2010 - 04.2014
Bachelor of Science - Business Administration And Management
Strayer University
Associate of Science - Fine Arts
Bauder College