Jae Jackson
Chicago,IL
Summary
Dynamic and results-driven professional with a proven track record at EcoDry Restoration, excelling in customer engagement and analytical problem-solving. Adept at enhancing team productivity and customer satisfaction through effective communication and organizational strategies. Skilled in managing multiple tasks while implementing efficient workflows to achieve operational excellence.
Overview
10
10
years of professional experience
Work History
Sales Associate
Home Depot
05.2022 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
Supervisor
EcoDry Restoration
11.2019 - 03.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Pharmacy Technician
CVS Caremark
09.2017 - 07.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Customer Support Specialist
Asurion
12.2014 - 06.2016
- Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
- Collaborated with cross-functional teams to address complex technical problems, ensuring timely resolutions for customers.
- Demonstrated excellent multitasking abilities while juggling multiple support requests without compromising quality or efficiency.
- Enhanced customer satisfaction by efficiently resolving technical issues and addressing inquiries.
Education
Associate of Business Administration - Business Management
Maricopa Community Colleges, Mesa Community College
Mesa, AZ06-2019
Skills
- Customer engagement
- Collaborative teamwork
- Organizational time strategies
- Analytical problem-solving
- Strong ability to manage multiple tasks
- Effective communication abilities
- Problem-solving
Timeline
Sales Associate
Home Depot
05.2022 - 01.2025
Supervisor
EcoDry Restoration
11.2019 - 03.2021
Pharmacy Technician
CVS Caremark
09.2017 - 07.2019
Customer Support Specialist
Asurion
12.2014 - 06.2016
Associate of Business Administration - Business Management
Maricopa Community Colleges, Mesa Community College
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
Jerimy SmithJerimy Smith
HDIS Senior Design Consultant at Home Depot Home ServicesHDIS Senior Design Consultant at Home Depot Home Services
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
Chamere GraysChamere Grays
Payroll Assistant at Select RehabilitationPayroll Assistant at Select Rehabilitation