Jae Mitharia
Toledo,OH
Summary
Detail-oriented team player with strong organizational skills. Able to handle multiple projects simultaneously with a high degree of accuracy. Years of customer service experiences leading to satisfied patrons and colleagues. Capable of working well with a team or alone to meet company standards.
Overview
8
8
years of professional experience
Work History
Book Processor
Ann Arbor District Library
Ann Arbor, MI
09.2021 - Current
- Reduced errors in book processing by implementing quality control measures and thorough inspections.
- Contributed to positive work environment by maintaining open communication channels with team members and supervisor.
- Enhanced customer satisfaction through accurate and timely processing of book orders.
- Strengthened relationships between departments through regular collaboration on projects aimed at improving overall operational processes within the company.
Help Desk Clerk
Eastern Michigan University Halle Library
Ypsilanti, MI
05.2019 - 05.2020
- Escalated complex issues to higher-level support staff when necessary, ensuring prompt resolutions for customers.
- Maintained up-to-date knowledge of company software and hardware systems to better assist users in need.
- Adapted communication style to meet the needs of diverse customers from various backgrounds.
- Managed high call volumes, maintaining professionalism and composure under pressure.
- Provided exceptional customer service through active listening and empathetic communication skills.
Third Key Manager
Hot Topic & Gamestop
Ann Arbor, MI
09.2016 - 05.2018
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor of Arts - English Literature
Eastern Michigan University
Ypsilanti, MI04.2020
Skills
- Teamwork and Communication
- Attention to Detail
- Multitasking
- Customer Service
- Conflict Resolution
- Collecting, Cataloging, and Processing
Timeline
Book Processor
Ann Arbor District Library
09.2021 - Current
Help Desk Clerk
Eastern Michigan University Halle Library
05.2019 - 05.2020
Third Key Manager
Hot Topic & Gamestop
09.2016 - 05.2018
Bachelor of Arts - English Literature
Eastern Michigan University