Jae S. Bailey

Answered inbound calls, chats and emails to facilitate customer service.

Maintained quality assurance as the needs of the programs and clients served changed.

Knowledgeable of Microsoft Suite (Word, Excel, Outlook)

Took on more responsibilities beyond descript job duties.

Developed strong customer relationships to encourage repeat business.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Trained new staff.

Learned excellent phone manner.

Provided excellent customer service to resolve customer complaints in a timely manner.

Learned strong data entry skills.

Became a Counselors Assistant after 1 year on the job.

Operated cash register, collected payments and provided accurate change.

Processed all sales transactions at an average of 35 items/minute to prevent long customer wait times.

Learned roles of other departments to provide coverage and keep store operational.

Trained new team members in cash register operation, stock procedures and customer service.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Maintained consistency in quality when preparing identical dishes every day.

Set up and performed initial prep work for food items.

Helped train new employees.

Kept stations stocked and ready for use to maximize productivity.

Preformed effectively and efficiently in a high volume restaurant

Worked at a variety of stations such as online orders, delivery and in house orders.

Memorized official and off-menu preparations to serve all customer beverage desires.

Listened to customer desires and needs to recommend optimal products.

Trained new team members in cash register operation, stock procedures and customer service.

Operate cash register with ease and proficiency.

Applied positive upselling and customer service skills to help customers.

Stocked position area to ensure a clean, efficient work day.

Helped switch from gastro hall to fine dining restaurant for the evening.

Maintained productivity during high volume hours.

Hired for night and kitchen shifts which included:

Completing lists of tasks/chores to effectively operate and close down for the next day.

Checking in/paying out delivery orders.

Take customers orders and prepared food to company specifications.

Maintained visually appealing and effective displays for the entire store.

Opened and closed the store, which included counting cash drawers and making bank deposits.

Educated customers on product and service offerings.

Built and maintained effective relationships with peers and upper management so well I was given position of general manager at age 17.

Job includes: inventory and ordering, prepping food, cleaning and stocking the store, customer service, cash register POS operation.