Summary
Overview
Work History
Education
Skills
Timeline
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Jae’del Soto

Albany

Summary

A Dynamic and professional with a strong background in mentorship and customer service, recognized at Apple for exceptional problem-solving and teamwork. Proven ability to foster a safe, inclusive environment while leading youth development initiatives. During the 2024 summer program, I played a key role in training and mentoring new SYEP counselors. I provided guidance, shared best practices, and supported them in navigating their responsibilities, helping them become effective in their roles.

Overview

5
5
years of professional experience

Work History

Youth Summer Camp Counselor

Summer Youth Employment Program
06.2020 - 08.2025
  • Mentored and supported students from middle school through grades 1–5, helping them develop social, academic, and personal skills.
  • Organized and led group activities to encourage teamwork, creativity, and positive engagement.
  • Recognized as one of the program’s top SYEP participants, trusted with critical responsibilities and tasks.
  • Assisted in training and mentoring new SYEP counselors, providing guidance and support during the 2024 summer program.
  • Frequently relied on by supervisors for problem-solving and leadership support.
  • Promoted a safe, inclusive, and supportive environment for all participants.

Stock Room Associate

Apple
01.2024 - 07.2024
  • Delivered exceptional customer service by assisting with purchases, answering inquiries, and resolving issues professionally.
  • Guided customers through device setup, troubleshooting, and product education to ensure a positive Apple experience.
  • Supported sales goals by recommending solutions that met customer needs and demonstrating product features.
  • Managed inventory by stocking shelves, organizing backroom supplies, and maintaining accurate product displays.
  • Collaborated with team members to improve workflow efficiency and ensure smooth store operations.
  • Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
  • Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.

Education

High School Diploma -

Charter High School For Law And Social Justice
The Bronx, NY
06-2024

Skills

  • Proactive safety mindset
  • Demonstrating positive behaviors
  • Educational strategies
  • Schedule management
  • Leadership & Mentorship
  • Customer service expertise
  • Employee development assistance
  • Inventory control
  • Problem-solving for Apple technology
  • Collaborative teamwork skills
  • Effective problem-solving skills
  • Creativity & Game Design Fundamentals

Timeline

Stock Room Associate

Apple
01.2024 - 07.2024

Youth Summer Camp Counselor

Summer Youth Employment Program
06.2020 - 08.2025

High School Diploma -

Charter High School For Law And Social Justice

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Jae’del Soto