Jaeden Dixon
Greenville,NC
Summary
Supply Chain and Operations Management major graduating in 2028. Experienced in leadership within fast paced roles that require critical thinking to exceed performance metrics. Expert in analytical skills, troubleshooting, problem solving, and leadership. Looking for a role to grow and exceed expectations for a company while also staying within the course of my degree path. Analytical, Logistics, Customer support, Technical Support.
Overview
6
6
years of professional experience
Work History
Technical Support Champion II
Alorica(Verizon)
05.2025 - Current
- Provided Tier 1&2 Tech Support and customer care to troubleshoot device and internet issues while analyzing customers account to make sure they are receiving best value.
- Deliver accurate product knowledge and solved network issues, maintaining 100% CPNI compliance.
- Overachieved in KPI’s and adherence with an average of 96% satisfaction rating leading to a promotion within 3 months of start date.
Helpdesk Technician
Tekk systems
03.2024 - 11.2024
- Diagnosed and resolved network, landline, and cable issues across multiple ISP’s for residential and business users.
- Wrote improvement reports to optimize ticket and call flow tools.
- Performed QA evaluations to ensure compliance with CPNI.
Electric Lineman 1
City of Kinston
08.2022 - 08.2023
- Installed and maintained overhead and underground power distribution systems.
- Conducted routine inspections to ensure compliance with safety regulations and operational standards.
- Collaborated with team members to troubleshoot electrical issues and implement effective solutions.
- Utilized specialized tools such as bucket trucks, cable splicing equipment, and safety harnesses.
Assembly and Warehouse Supervisor
Ardagh Inc.
06.2020 - 08.2022
- Analyzed time entry logs, glass bottle quality, machines that molded the bottles and entered the data in on assigned computer.
- Managed schedules, assigned roles specific to individual strengths, and documented timesheets for team using excel.
- Assembly and warehouse relief coverage to keep production flow.
Education
Supply Chain and Operations Management
Western Governors University
Salt Lake City, Utah11.2028
Certificate - Business Administration
Lenoir Community College
Kinston, NC06.2020
Skills
- Adaptive
- Teamwork and collaboration
- Leadership
- Problem-solving
- Account and customer management
Timeline
Technical Support Champion II
Alorica(Verizon)
05.2025 - Current
Helpdesk Technician
Tekk systems
03.2024 - 11.2024
Electric Lineman 1
City of Kinston
08.2022 - 08.2023
Assembly and Warehouse Supervisor
Ardagh Inc.
06.2020 - 08.2022
Supply Chain and Operations Management
Western Governors University
Certificate - Business Administration
Lenoir Community College