Trained cashiers on POS procedures, bagging standards, and lane accuracy.
- Coordinated break coverage and lane assignments to maintain efficient service flow.
- Addressed customer concerns promptly, delivering service recovery and issue resolution.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.