Jaedon Natale
Colorado Springs,CO
Summary
Skilled Tier 2 I.T. Technician with a robust background at an MSP, adept in network maintenance and troubleshooting, including resolving complex issues with minimal downtime. Demonstrated expertise in PowerShell scripting and exceptional customer service. Proven track record of enhancing system efficiency and collaborating effectively to achieve solutions.
Overview
6
6
years of professional experience
Work History
Tier 2 I.T. Technician
AVIT
Tampa, FL
01.2022 - Current
- Troubleshot downed networks. As a tech at an MSP, I have encountered a wide range of problems, from rogue DHCP servers to packet storms and network loops. I have become proficient at finding the source of the problem. And restoring the network with minimal downtime.
- Created and edited existing firewall rules to suit the needs of different departments.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems. Also documented networks of newly acquired sites.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Managed network equipment, such as switches, routers, firewalls, and endpoint devices. I have experience with Meraki, SonicWall, and UniFi equipment.
- Worked with ISPs and third-party vendors to bring sites back online.
- Re-provisioned phones in the Nextiva portal. Correcting misconfigurations and bringing phones back online in a timely manner.
- Configured and installed new firewalls. Set up VLANs and firewall rules according to the needs of the site.
- Created new emails in Office 365, and assigned licenses and groups.
- Served as backup for staff members, responding to system failures and maintenance emergencies.
- Set up and maintained user accounts, and client access.
Infantry Mortarman
Army
Fort Benning, GA
07.2019 - 12.2021
- Maintaining mortar systems and getting them online with minimal downtime.
- Fixing system errors and hardware malfunctions.
- Communicating problems quickly and efficiently.
- Collaborating with others to find a solution.
Education
High School Diploma -
Cobleskill Richmondville
Cobleskill, NYSkills
- PowerShell and Bash scripting
- Help Desk Operations
- Network Maintenance
- Experience with wireshark
- Troubleshooting and repairing Point of Sale systems
- Customer Service
- Configuring and installing endpoint devices
Certifications
- Comptia Network+
- Comptia A+
Timeline
Tier 2 I.T. Technician
AVIT
01.2022 - Current
Infantry Mortarman
Army
07.2019 - 12.2021
High School Diploma -
Cobleskill Richmondville
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