Jae'Kira Walls
Lehigh Acres ,FL
Summary
Compassionate and dedicated professional with a strong passion for helping others. Known for providing exceptional support and care, whether in direct patient interaction or behind-the-scenes assistance. Skilled at listening to individual needs, problem-solving, and fostering a positive, empathetic environment. Committed to making a meaningful difference by delivering high-quality service and support to those in need.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Licensed Health Insurance Agent
Health Markets
10.2024 - Current
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
Front Desk Receptionist
MassageLuxe
12.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Patient Transporter
Cape Coral Hospital
01.2024 - 11.2024
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
Education
High School Diploma -
South Fort Myers High
Fort Myers, FL05-2023
Skills
- Policy analysis
- Enrollment processing
- Objection handling
- Customer Service
- Problem-solving abilities
- Multitasking
- Healthcare regulations
- Bedside manner
- Equipment moving
- Patient transportation
- Patient confidentiality
Certification
BLS Certification
Languages
English
Timeline
Licensed Health Insurance Agent
Health Markets
10.2024 - Current
Patient Transporter
Cape Coral Hospital
01.2024 - 11.2024
Front Desk Receptionist
MassageLuxe
12.2023 - Current
High School Diploma -
South Fort Myers High
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