Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jael Berrio Buitrago

Cicero,IL

Summary

Analytical and organized professional with background dispatching services. Keeps crews on-time by planning optimal routes and schedules. Excels at monitoring operations and proactively correcting problems. Highly skilled dispatcher with background in managing complex logistics and coordinating transportation services. Possess strong communication, problem-solving, and organizational skills essential for high-pressure environments. Demonstrated ability to improve dispatch efficiency and accuracy, significantly enhancing operational flow. Committed to maintaining clear and effective communication between drivers, customers, and management to ensure timely and precise delivery schedules.

Overview

4
4
years of professional experience

Work History

Owner/Operator Truck Driver

cargo network solutions
Des Plaines, IL
12.2022 - 11.2024
  • Observed driving regulations and safety procedures, maintaining excellent safe driving record.
  • Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
  • Followed regular schedule of pickups for individual customers and groups.
  • Consistently monitored traffic conditions and adjusted routes accordingly.
  • Provided customer service by responding to inquiries in person or via telephone and email.
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Developed positive relationships with customers by providing excellent customer service.
  • Operated commercial truck to transport goods and materials over long distances.
  • Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
  • Reacted decisively and quickly to protect spoilage.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Worked well with dispatchers to communicate route and schedule changes.
  • Recorded expenses and maintained receipts.
  • Followed all applicable rules, laws and regulations governing the safe operation of a large vehicle.
  • Assisted in loading and unloading freight from trailers as needed.
  • Maintained safe driving habits to protect property and general public on roadways.

Owner/Operator Truck Driver

b&b legacy trucking llc
Cicero, IL
06.2022 - 12.2022
  • Observed driving regulations and safety procedures, maintaining excellent safe driving record.
  • Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
  • Followed regular schedule of pickups for individual customers and groups.
  • Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
  • Implemented cost control measures to reduce expenses and increase profitability.
  • Performed basic troubleshooting on mechanical components when necessary.
  • Consistently monitored traffic conditions and adjusted routes accordingly.
  • Provided customer service by responding to inquiries in person or via telephone and email.
  • Fulfilled back haul orders and spotted trailers in loading yard.
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
  • Maintained accurate mileage logs and other required documentation.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
  • Developed positive relationships with customers by providing excellent customer service.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Reacted decisively and quickly to protect spoilage.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
  • Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
  • Operated commercial truck to transport goods and materials over long distances.
  • Hooked and unhooked trailers from tractor and converter dollies.
  • Worked well with dispatchers to communicate route and schedule changes.
  • Recorded expenses and maintained receipts.
  • Followed all applicable rules, laws and regulations governing the safe operation of a large vehicle.
  • Assisted in loading and unloading freight from trailers as needed.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
  • Performed regular inspections and completed vehicle repairs.
  • Completed daily pre-trip inspection checklists for assigned vehicle.
  • Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Obtained signatures needed to complete and process paperwork.
  • Communicated with customers regarding delivery times and location details.
  • Maintained ongoing communications with operations center personnel to keep teammates informed.
  • Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
  • Ensured compliance with DOT regulations including hours of service, weight limits, hazardous material handling requirements and driver qualifications.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.

Trucking Dispatcher

b&b legacy trucking llc
Chicago, IL
06.2022 - 12.2022
  • Advised personnel about accidents, weather conditions or other hazards.
  • Analyzed daily operations data to identify areas for improvement in order to reduce costs and improve efficiency.
  • Conducted regular inspections of vehicles for safety compliance before dispatching them out on trips.
  • Prepared documents such as bills of lading, invoices, manifests, safety reports.
  • Prepared detailed reports on daily operations, including mileage, fuel consumption, and delivery times.
  • Mentored junior team members and managed employee relationships.
  • Provided customers contacting call center with exceptional service and support.
  • Tracked shipments using computerized tracking systems.
  • Reviewed driver logs for accuracy and compliance with hours-of-service regulations.
  • Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers.
  • Relayed work orders, messages or information using telephones or two-way radios.
  • Responded to customer messages in regards to delivery issues.
  • Coordinated and scheduled truck drivers to ensure timely delivery of goods.
  • Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
  • Addressed questions, problems or requests for service or equipment.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Maintained, diagnosed and troubleshoot trucking issues that arose while in field.
  • Processed transportation orders and entered data accurately into the dispatch system.
  • Analyzed operational data to identify trends and areas for improvement.
  • Interfaced with vendors to arrange necessary supplies for fleet maintenance.
  • Relayed work orders and information between work crews, supervisors, and field personnel.
  • Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
  • Communicated regularly with management regarding operational status updates.
  • Monitored driver compliance with traffic laws and company policies, promoting safety and reducing liability.
  • Supervised employees to ensure that cargo shipments were transported accurately to and from specified locations while adhering to safety standards.
  • Oversaw communications within assigned territories.
  • Implemented customer feedback mechanisms to improve service quality and customer satisfaction.
  • Coordinated daily dispatch operations for fleet of XX vehicles, ensuring timely deliveries and pickups.
  • Managed all outgoing freight by working closely with warehouse personnel to coordinate loading activities.
  • Performed administrative duties such as filing paperwork and preparing reports on performance metrics including cost savings initiatives.
  • Monitored personnel or equipment locations and utilization to coordinate service and schedules.
  • Handled emergency situations by rerouting drivers or arranging for additional resources as needed.
  • Generated monthly budget forecasts based on historical trends and current market conditions.
  • Trained and evaluated employees to ensure work performance met company standards.
  • Managed the issuance and return of equipment used in delivery operations.
  • Effectively resolved complaints by working closely with customers.
  • Ordered supplies or equipment to issue to personnel.
  • Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency.
  • Developed strong relationships with drivers through effective communication and problem-solving skills.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Recorded and maintained files or records of customer requests, work or services performed.

Owner/Operator Truck Driver

kander trucking
Chicago, IL
11.2021 - 06.2022
  • Observed driving regulations and safety procedures, maintaining excellent safe driving record.
  • Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
  • Followed regular schedule of pickups for individual customers and groups.
  • Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
  • Implemented cost control measures to reduce expenses and increase profitability.
  • Performed basic troubleshooting on mechanical components when necessary.
  • Consistently monitored traffic conditions and adjusted routes accordingly.
  • Fulfilled back haul orders and spotted trailers in loading yard.
  • Provided customer service by responding to inquiries in person or via telephone and email.
  • Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Maintained accurate mileage logs and other required documentation.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
  • Reacted decisively and quickly to protect spoilage.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Developed positive relationships with customers by providing excellent customer service.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
  • Operated commercial truck to transport goods and materials over long distances.
  • Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
  • Recorded expenses and maintained receipts.
  • Followed all applicable rules, laws and regulations governing the safe operation of a large vehicle.
  • Assisted in loading and unloading freight from trailers as needed.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Worked well with dispatchers to communicate route and schedule changes.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
  • Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
  • Performed regular inspections and completed vehicle repairs.
  • Maintained a log book of working hours, distance travelled, fuel consumption, and any problems encountered during the trip.
  • Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
  • Completed daily pre-trip inspection checklists for assigned vehicle.
  • Obtained signatures needed to complete and process paperwork.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Communicated with customers regarding delivery times and location details.
  • Prepared detailed reports outlining trip, vehicle and passenger details.
  • Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
  • Maintained ongoing communications with operations center personnel to keep teammates informed.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Ensured compliance with DOT regulations including hours of service, weight limits, hazardous material handling requirements and driver qualifications.
  • Loaded cargo securely using appropriate tools such as straps or blocks to ensure safe transportation.
  • Unloaded cargo at designated locations in a timely manner while following safety protocols.
  • Retained valid proof of insurance and registration in vehicles.
  • Managed records related to vehicle maintenance, inspections, repairs, registration and insurance coverage.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
  • Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.

CDL Truck Driver

nahaul inc
Chicago, IL
06.2021 - 11.2021
  • Performed daily pre-trip inspections of the truck, including checking fluid levels and tire pressure.
  • Operated manual and mechanical equipment safely to minimize injury and accident risks.
  • Inspected trailers for proper functioning of brakes, lights, signals, tires and other safety equipment.
  • Kept accurate records of deliveries made by noting names and addresses of customers on delivery documents.
  • Loaded and unloaded freight, paying special attention to fragile items and carefully security every load for optimal protection and balance.
  • Conducted emergency vehicle repairs to restore safety and dependability.
  • Adhered to company policies and procedures while operating vehicles safely within local areas.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Logged driving hours and fuel usage data on time to keep reports current.
  • Kept accurate logs of all deliveries and trips.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Planned routes using personal knowledge and GPS mapping software to optimize strategies.
  • Maintained logbook of working hours, following federal regulations on rest breaks.
  • Coordinated shipping papers, customer documents and daily logs to maintain accurate records.
  • Kept vehicles in good operating condition with thorough inspections and basic maintenance.
  • Conducted pre-inspections to keep trucks reliable and well-maintained.
  • Reported mechanical problems encountered with vehicles to dispatch.
  • Hooked and unhooked trailers from tractor and converter dollies.
  • Operated heavy-duty trucks and trailers to complete long-distance deliveries of products.
  • Checked vehicle before and after trips for mechanical items and safety issues.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Loaded and unloaded cargo using appropriate equipment such as pallet jacks and forklifts.
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Followed detailed route plans provided by dispatcher; adjusted routes as required due to road closures or other factors.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
  • Checked loads against shipping papers to verify contents and identify special handling requirements.
  • Filed vehicle logs, cargo records or billing statements according to company regulations.
  • Ensured that cargo was properly secured in the trailer prior to departure from loading dock.
  • Assisted with loading and unloading activities when necessary to help ensure efficient operations.
  • Responded promptly to roadside assistance calls; performed minor repairs when needed.
  • Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Notified dispatchers about arrival times at destinations so that unloading schedules could be coordinated accordingly.
  • Reported delays and accidents to stations using telephones or two-way radios.
  • Communicated with dispatcher to relay and receive information about route changes and delays, quickly adjusting plans to maintain schedules.
  • Presented order bills and collected payments for deliveries.
  • Conducted periodic maintenance checks on trucks; reported any issues needing repair immediately.
  • Processed shipment documents neatly and efficiently for each load.
  • Communicated with dispatchers regarding delivery instructions or changes in routes due to weather or traffic conditions.

CDL Truck Driver

bob cargo
Chicago, IL
03.2021 - 06.2021
  • Operated manual and mechanical equipment safely to minimize injury and accident risks.
  • Performed daily pre-trip inspections of the truck, including checking fluid levels and tire pressure.
  • Inspected trailers for proper functioning of brakes, lights, signals, tires and other safety equipment.
  • Kept accurate records of deliveries made by noting names and addresses of customers on delivery documents.
  • Loaded and unloaded freight, paying special attention to fragile items and carefully security every load for optimal protection and balance.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Adhered to company policies and procedures while operating vehicles safely within local areas.
  • Logged driving hours and fuel usage data on time to keep reports current.
  • Conducted emergency vehicle repairs to restore safety and dependability.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Kept accurate logs of all deliveries and trips.
  • Planned routes using personal knowledge and GPS mapping software to optimize strategies.
  • Maintained logbook of working hours, following federal regulations on rest breaks.
  • Conducted pre-inspections to keep trucks reliable and well-maintained.
  • Delivered goods to customers in a timely manner, ensuring accuracy of delivery.
  • Kept vehicles in good operating condition with thorough inspections and basic maintenance.
  • Followed all applicable traffic laws and maintained safe driving practices at all times.
  • Coordinated shipping papers, customer documents and daily logs to maintain accurate records.
  • Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
  • Reported delays, accidents or other traffic incidents to dispatch office immediately.
  • Reported mechanical problems encountered with vehicles to dispatch.
  • Hooked and unhooked trailers from tractor and converter dollies.
  • Operated heavy-duty trucks and trailers to complete long-distance deliveries of products.
  • Loaded and unloaded cargo using appropriate equipment such as pallet jacks and forklifts.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Followed detailed route plans provided by dispatcher; adjusted routes as required due to road closures or other factors.
  • Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
  • Filed vehicle logs, cargo records or billing statements according to company regulations.
  • Checked loads against shipping papers to verify contents and identify special handling requirements.
  • Ensured that cargo was properly secured in the trailer prior to departure from loading dock.
  • Assisted with loading and unloading activities when necessary to help ensure efficient operations.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
  • Responded promptly to roadside assistance calls; performed minor repairs when needed.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Reported delays and accidents to stations using telephones or two-way radios.
  • Communicated with dispatcher to relay and receive information about route changes and delays, quickly adjusting plans to maintain schedules.
  • Notified dispatchers about arrival times at destinations so that unloading schedules could be coordinated accordingly.

Education

High School Diploma -

Instenalco
Barranquilla, Colombia
12-2014

Skills

  • Efficient route management
  • Recordkeeping and documentation
  • Fleet management
  • Preventive Maintenance
  • Route planning
  • Freight handling
  • Industry networking opportunities
  • Record keeping efficiency
  • Organizational skills mastery
  • Interpersonal skills development
  • Load management proficiency
  • Route planning expertise
  • Load balancing expertise
  • Driver safety awareness
  • Transportation regulations
  • Dispatch software
  • Quality assurance practices
  • Logistics coordination
  • Freight optimization techniques

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Owner/Operator Truck Driver

cargo network solutions
12.2022 - 11.2024

Owner/Operator Truck Driver

b&b legacy trucking llc
06.2022 - 12.2022

Trucking Dispatcher

b&b legacy trucking llc
06.2022 - 12.2022

Owner/Operator Truck Driver

kander trucking
11.2021 - 06.2022

CDL Truck Driver

nahaul inc
06.2021 - 11.2021

CDL Truck Driver

bob cargo
03.2021 - 06.2021

High School Diploma -

Instenalco

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Jael Berrio Buitrago